Supervisor, Call Center

Our People Make the Difference

 

The Federal Reserve Bank of Cleveland, part of the nation’s Central Bank, has provided many opportunities for professional growth throughout its history.

 

At our Pittsburgh Office, we are seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.   

 

Consider becoming a part of our team! 

 

Supervisor, Call Center

Pittsburgh Office

 

The Pittsburgh Branch of the Federal Reserve Bank of Cleveland is seeking an experienced Supervisor in the Treasury Retail Securities Department, Call Center.  Responsibilities of this position include providing first-level supervision and direction of call center staff, leading multiple projects, providing customer support and successfully directing others while providing exceptional team building direction.

 

Requirements:

Candidates must have a demonstrated record of high volume call center supervisory experience, excellent oral and written communication skills, experience managing projects and proven customer service experience.  Exceptional collaborative team building and work relations skills along with the ability to successfully direct others is critical. 

 

A Bachelor’s Degree and a minimum of 5 years related work experience are required.  Excellent problem solving and analytical skills are also required.  Experience with quality monitoring and recording systems is preferred.  Selected applicants may be required to complete job related assessments.

 

Reflections of Success

At the Pittsburgh Office of the Federal Reserve Bank of Cleveland, you’ll find a premier operations environment.  From the moment you pass through the front doors, you are surrounded by a commitment to operational excellence.

 

Centrally Located

Located in downtown Pittsburgh on Grant Street, with easy access to public transportation and public parking facilities.

 

Distinctive Advantages

What sets the Bank apart in the marketplace is a competitive salary and a benefits package that includes: Medical, Dental and Vision benefits, Retirement Plan, Tuition Assistance, Employer Matched (401K), Fitness Center and so much more!

 

 

Visit us at www.clevelandfed.org to apply on-line and submit your resume, cover letter and salary requirements for this opportunity.   

 

Position Reference Number: 1605