Supervisor - Boston

Company: Brink's, IncorporatedLocation: Randolph, MA 02368Status: Full Time, EmployeeJob Category: Business/Strategic ManagementCareer Level: Manager (Manager/Supervisor of Staff)Brink's, Incorporated is a wholly owned subsidiary of The Brink's Company, a global leader in business and security services. Founded in 1859, Brink's, has evolved from a leading armored transportation service carrier to the premier provider of secure transportation and logistics solutions around the world.Brink's in-country operating companies serve banks, retailers, governments, mints, diamantaires and jewelers through more than 650 branches and 7,800 vehicles in 50 countries on six continents-an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.Brink's global leadership is founded on a heritage of trust. With over 145 years of world-class performance and powerful logistics solutions that solve today's increasingly complex security challenges, Brink's has earned a reputation as the most reliable name in secure logistics. Today, thousands of companies across the globe entrust Brink's with the secure armored transportation and management of their most precious assets-cash, gold, jewels, stock certificates, important documents and more.At Brink's, everything we do is guided by our core values. More than 39,000 dedicated employees uphold the Brink's standards of trust, integrity, respect, quality, innovation and safety. These core values govern our actions every day, and reflect what is truly important to us as an organization.Company: Brink's, IncorporatedReference Code: B0083Supervisor - Boston Brink’s, the premiere provider of armored car transportation, ATM servicing, currency and coin processing and other value added services, has a challenging opportunity for an experienced Operations Supervisor. The selected individual will lead by example by ensuring that the branch policies and procedures are enforced at all times. The supervisor reports directly to the Branch Manager. The successful supervisor will use his or her decision-making skills in planning the work for each shift.  At the beginning of the day it is required that the supervisor prioritize the work that must be processed that day, schedule the staff to meet work demands, and distribute the work before the staff’s arrival times.   Specific Job Duties:• Supervise/Train the assistant supervisors to take over in your absence• Report daily activities to branch manager• Monitor employees’ productivity• Field customer service calls• Respond to research issues within 24 hours of receipt• Monitor breaks and lunches• Ensure that projects are processed in a timely manner• Perform corrective actions towards staff members• Report and resolve technical issues through to the Help Desk in a timely manner (obtain ticket number(s) to be reported in daily work status e-mail) • Ensure the staff follows the guidelines outlined in the General Security Regulations (GSR)• Report any operational deficiencies to management and other departments when applicable.  Skills/Qualifications:• College degree and supervisory experience preferred• Comprehensive knowledge of secure logistics, coin and/or currency processing operations• Excellent organizational skills; ability to multi-task• Excellent interpersonal and communication skills• Excellent employee relations skills with a team player orientation• Excellent staff development, leadership, and decision-making skills• Solid work history and credit record • Strong ethics and integrity  If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  Brink’s provides an outstanding total compensation package for this position. In addition to a competitive salary with bonus opportunities, we offer to eligible employees medical, hospitalization, dental, prescription, vision, and life insurance plans. We also offer a 401(k) program with company match and tuition reimbursement. There’s more to tell you, so if you are interested and meet the requirements for this position, please apply directly to this ad. Equal Opportunity / Affirmative Action Employer