Sr. Windows Systems Administrator

Intuit Inc. (NASDAQ: INTU) is the leading provider of financial software and services for consumers, small businesses and accounting professionals. Founded in 1983, Intuit has annual revenues of about $1.9 billion and reaches over 25 million customers with ~7,000 employees in 13 states and four countries. In the 2005 Fortune Most Admired Companies list, Intuit has taken the #1 ranking within the Software Category. Intuit has been in Fortune Magazine’s "100 top companies to work for" the last 5 years in a row.

The windows Systems Administrator is responsible for the support of servers and systems in a 24x7x365 environment.

1. Demonstrates a consistent focus on providing excellent customer service and leadership.
2. Demonstrates sound and risk-aware decision-making in the support of a 24/7 Production environment.
3. Takes ownership of issues escalated from Customer Service and the NOC and drives them to their complete resolution with a strong sense of urgency.
4. Serves as technical resource for less experienced staff and other teams.
5. Ensures the consistent utilization of existing Standard Operating Procedures (SOPs) to perform administrative tasks and updates or creates those procedures when they are found to be inaccurate, outdated or non-existent.
6. Participates in the installation of new software releases, system upgrades, evaluation and installation of patches and resolution of software related problems.
7. Demonstrates a consistent attitude and execution of initiative, teamwork and cooperation with other teams throughout the company.

 Troubleshooting: Resolves complex and unique issues that require a thorough knowledge of ECHO's infrastructure and the technologies that support it. Accepts escalation of these issues from team members, Customer Service staff, and supervisors. Resolution of Production Issues or Outages: Takes ownership of system-level issues escalated from NOC or revealed by automated system monitoring. Utilizes technical skills and ECHO-specific knowledge to drive issues to resolution. Routine Systems Administration: Performs daily administrative tasks on computer systems (servers) in the immediate functional area. Carries out preventative maintenance tasks with the goal of ensuring maximum uptime.Designs and Refines Processes: Works to design new jobs, data flows, and job scheduling with an emphasis on efficiency and reliability, and likewise refines existing processes.Documentation: Create SOPs for new and undocumented recurring tasks to help prevent mistakes and promote cross-training within the team. Create visual diagrams of ECHO processesReporting: Create custom reports at the request of management or other teams.Provide after-hours, weekend, and holiday on-call support.May be required to participate in monthly maintenance window (10pm - 2 am).Systems Administrators may participate as a resource in projects that directly affect their immediate functional area from time to time. They may also participate in projects that involve multiple teams or departments.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

EDUCATION/TRAINING/WORK EXPERIENCE:

·  Minimum 5 years of hands-on Operations experience in a 24x7x365 environment as a Windows system administrator or engineer.

·  Minimum 5 years of hands-on operational experience in a 24x7x365 environment working with Linux servers a PLUS

·  MCSE and/or Red Hat certifications are a strong plus.

SPECIALIZED KNOWLEDGE/SKILLS/ABILITIES

·  Advanced knowledge of Windows 2000/2003 architecture fundamentals.

·  Strong knowledge of Linux system fundamentals a PLUS.

·  MS SQL and MySQL experience a plus.
Must have excellent written and verbal communication skills and a strong customer service focus.

 

EQUIPMENT USED: Windows 2000 and 2003 Servers, RedHat§ Linux, Windows XP desktops and laptops