Section Manager, Collections

Being a Key employee means being a member of a special community. We work to make a difference for our clients, our neighborhoods and each other. We help people make better financial decisions in their lives and businesses by living the Key Values of Teamwork, Respect, Accountability, Integrity and Leadership. Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $100 billion. Key companies provide investment management, retail and commercial banking, consumer finance and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. We deliver our products and services through KeyBank branches, a network of ATMs, telephone banking centers and key.com®, providing account access and financial products 24/7. Key is meeting the future with confidence. Won't you join us? Outstanding opportunity available for a Section Manager based in Brooklyn, Ohio!Required Skills: Bachelor's Degree 1 year experience leading or supervising employees' work performance in a collection/call center environment Demonstrates integrity and value commitment Proven ability to set and obtain goals Excellent interpersonal and motivation skills Superior verbal and written communications skills Strong time management and prioritization skills Established cognitive skills Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes Preferred Skills: Master's degree Quality program certified (Six Sigma, ISO 9000, TQM, etc) or equivalent experience 2+ years experience managing an auto dialer in a collections/call center environment 1+ years previous management experience Essential Job Functions: ***This position works a noon-9:00 schedule*** Ensure the maximum utilization of resources and the achievement of process and financial objectives. This is accomplished through the education, motivation, retention, and leadership of the activities of a dedicated team of 15-20 frontline associates. Further responsibilities include the real time management of operational metrics and leading departmental initiatives that drive continuous process improvement and world-class service. Actively participate in and identify world-class team members by effectively forecasting staffing needs, partnering with the recruiting team, participation on panel interviews, and supporting the new hire selection/training process. Provide monthly coaching and career path direction for direct reports based on analysis of key performance indicators, work action reviews, side-by-side and silent monitoring of behavioral skill-sets, and evaluation of competencies. Prepare, administer and retain performance improvement counseling, performance appraisals and developmental action plans, and any other documentation as outlined by Risk Operations. Evaluate key performance indicators associated with designated operational processes. Recommending work strategies, pinpointing financial and quality areas of opportunity and selecting appropriate courses of action. Participate in and facilitate information sharing with your manager, peers and direct reports in a timely and efficient fashion to ensure widespread communication. Assess and enhance direct report's performance related to the Key Bank and Risk Operations values, vision, brand, and Operating Instructions. Aggressively manage departmental finances and ensure compliance with Key Bank expense policies. Accurately and timely complete, communicate and follow-up on any issues identified via Key Bank/Risk Operations complaint resolution process. Training Provided: Standard enterprise-wide compliance training is required.Life at Key is exciting, challenging, and rewarding. Just as we help our customers reach their financial goals, we're committed to helping you achieve your personal and professional goals. We offer competitive compensation and comprehensive benefits that will help you fulfill a healthy work/life balance. For more information about KeyBank and to complete an online application and submit your resume, go to www.key.com/careers Be sure to reference position number: PS236196.KeyCorp is an equal opportunity employer M/F/D/V. We're proud to be one of DiversityInc magazine's "Top 50 Companies for Diversity" in 2008.