Relationship Managers/Personal Bankers

Relationship Managers/Personal Bankers KeyCorp is headquartered in Cleveland, OH and is the 10th largest bank-based financial services company in the United States. Key is supported by 20,000 employees has $94 billion in assets, operations in 28 states with 950 branches. Our success is achieved through our greatest asset - our people. The values of teamwork, respect, accountability, integrity and leadership reflect the behaviors and principles we stand for as a company. We are seeking applicants for our community bank who share our values.  Relationship Managers/Personal Bankers: Bilingual candidates encouraged to apply.Will serve as a primary point of contact for KeyBank clients. Develops a comprehensive understanding of client needs based on the review and analysis of personal and financial data gathered through the client profile and/or additional information sources. Effectively manages the consumer and small business client relationship by selling and promoting a broad array of financial products and services, while providing pertinent financial information and identifying/referring cross-selling opportunities. Researches and fully understands competitors’ strengths/weakness and product offerings/pricing. Meets or exceeds established sales, cross-sell and referral goals. Assists with the coordination of KeyCenter promotions by creating and/or organizing campaign material and determining suitability for specific client segments through a need based sales and marketing approach. Job Functions: • Ensures all components of the Key sales process is used during client interaction • Develops new and expands existing client relationship by participating in business development activities, proactively reviewing client’s current and changing financial needs, and promoting products and services • Develops and effectively manages an internal and external Centers of Influence (COI) base with minimum quarterly contact. • Maintains active calling plan for Book of Business clients and prospects (minimum 5 daily) and business calling plan of outside calls (minimum 5 weekly) • Analyzes personal and financial data to deepen current, profitable client relationships • Keeps clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact • Promotes and cross-sells products and services to profitable clients and partners with Business Banking, Investment sales and other product areas to maximize the relationship • Consistently meets or exceeds individual and KeyCenter goals regardless of economic conditions • Contributes to KeyCenter profitability by participating in KeyCenters initiatives • Actively participates in community organizations for the purpose of sourcing business development opportunities • Mentors Relationship Associates and other KeyCenter employees, as requested • Travels to client meetings or meet with clients on-site at KeyCenter  Required: Licensed or Unlicensed • Undergraduate degree in business related field or equivalent professional experience • Minimum of 2-5 years with experience in developing current and new customer relationships, achieving sales goals and building referral sources • Demonstrated strong customer service skills • Excellent communication skills and ability to work in a team environment • Financial services product knowledge • Understands personal and commercial financial statements • Experience with outside calling • General knowledge of commercial lending to small businesses and ability to complete small business basics • Strongly desired – Licensed Relationship Manager: Hold Series 6 and 63, or Series 7 and 66 securities licenses; insurance Competencies for Success: • Drive for results: Can be counted on to exceed goals; is consistently a top performer; very sales and bottom line oriented; pushes self and others for results. • Client Focus: Is dedicated to meeting the expectations of internal and external clients; gets first-hand client information and uses it to translate needs into sales opportunities; acts with the clients best interest in mind; establishes effective relationships with clients and gains their trust and respect. • Interpersonal Skills: Relates well to all kinds of people; builds appropriate rapport; possesses excellent verbal and presentation skills, uses diplomacy and tact. • Negotiation skills: Can negotiate skillfully in tough situation with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; gains trust quickly of other parties; has a good sense of timing.  Applications are accepted via www.key.com/careers or send resume to robin_kaness@keybank.com . Please reference Relationship Manager Littleton and DTC PS236374 in subject line. KeyCorp is an Equal Opportunity Employer M/F/D/V.