Personal Financial Representative - Santa Cruz (Full Time)

Location Santa Cruz, CA 95060   We've had a hand in helping build communities for over 100 years. We're listed on Fortune's "100 Best Companies to Work For" in 2006. It pays to work at WaMu. We've added even more benefits to our generous package.Learn more at wamu.com/careers Personal Financial Representative - Santa Cruz (Full Time) At WaMu, our core values inspire and guide our talented team as they help us write our extraordinary ongoing success story.  We believe that a diverse group of talented, committed individuals—working as a team—can make a real difference. We celebrate our successes, learn from our failures, and keep our egos in check. We also manage to keep a sense of humor along the way.  So if you’re ready for WaMu, read on!Personal Financial Representatives (PFRs) sell deposit products to customers, build new customer relationships through sales initiatives and telemarketing; and cross-sell and provide referrals to other areas of the Bank.  In this role you would regularly call existing clients and outside prospects to develop and maintain business relationships.  Responsibilities also include preparing routine correspondence, processing account changes, researching and resolving account-related problems, responding to customer inquiries, and assisting customers with account balancing.  PFRs are also responsible for developing marketing plans, including outside sales, to generate business for the Financial Center (FC).  You are expected to master sales techniques and increase your knowledge of more complex product offerings.In this position, you would be responsible for the sale and service of some or all types of consumer and residential lending products, as well as business banking products and services.  We want to foster an environment in which our customers keep coming back. An essential part of fostering this environment is directing FC floor activities to make sure that customer needs are met, and that their questions are answered.Proven sales techniques High School Diploma or GED required, Bachelor's Degree is preferred Ability to interact with all levels of management, employees, industry peers, and customers Strong oral and written communication skills Previous teller, customer service, or retail sales experience is preferred Knowledge of basic math and bookkeeping functions Knowledge and understanding of debt relationships, negotiable instruments, and Bank products and services Previous loan experience beneficial Washington Mutual is an equal opportunity employer. We embrace differences, welcome diversity, and value a culture of respect.