Part-Time Member Service Representative

Member Service Representatives (15-34 hours per week)

 

 

Are you committed to service? Do you have a proven track record of being a strong communicator over the phone? Are you a top performer looking to work at a Great Company? 

 

 

Michigan First Credit Union, the only place to do your banking, is a state of the art, progressive company located in Lathrup Village, Michigan with branch locations throughout Southeastern Michigan.  We have approximately 200 team members and growing and we focus on serving our valued members and being the best and most highly regarded financial institution. 

 

We are looking for energetic, personable sales and service Member Service Representatives to join our team. The ideal candidates will have a proven track record of providing phenomenal service, preferably in a financial and/or retail environment.

 

Responsibilities Include:

o Provide excellent service for members by telephone, email, internet, or mail.

o Determine members financial services needs, and recommend services and products that address these needs

o Process basic financial transactions for members including such functions as opening and closing of accounts, provide members with current account information, issuing checks, processing deposits and withdrawals from accounts, issuing certificates, drafts and other negotiable instruments.

o Respond to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members. 

o Operates computer CRT terminal to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.

o Exceeds all member service standards of the credit union and is an advocate of our culture

 

Qualifications: High school diploma or general education degree (GED), Associates Degree in business or related field is preferred.Minimum of 2 years of related call center experience preferably in a bank, credit union or financial institution.  Ability to learn or be familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the credit union.  Strong mathematical skills required.

o Proficiency in Microsoft Office (excel and word) and Internet ExplorerExcellent written and verbal communication skills   Strong interpersonal skills and professional demeanor; ability to interact at all levels within our organization, in a team based environment and with the public.Ability to handle sensitive information with complete confidentiality Ability to problem solver and focus on effectiveness, being organized, flexible, self –directed and have a sense of urgency.

 

Michigan First offers one of the strongest benefit programs around including 100% paid coverage for medical, dental, vision, disability & life insurance and 401(k) with Company match, & tuition reimbursement. Are you ready to be a part a dynamic and growing credit union?

 

Michigan First Credit Union is an Equal Opportunity Employer