Minocqua - Part-time Client Service Representative

Citizens Republic Bancorp

Job Opportunity Bulletin 08-1492

 

 

  Job Title:  Part - Time Client Service Representative

Department:   Retail Banking

Location:  Minocqua, WI

 

Description of Position:

Proficiently executes Client Service Representative functions by processing client transactions with accuracy and balances according to the Retail Banking standards, procedures and policies.  Utilizes the lobby management model to manager client expectations.  Makes eye contact and greets client with warm visual and verbal greeting.  Acknowledges client presence then connects them with the appropriate person to provide service or establishes appropriate waiting expectations.  Ensures the client experience is satisfactory by using client experience standards; opens 5 minutes early and closes 5 minutes late, answers the phone within 3 rings using an appropriate greeting and tagline, owns all client issues, ensures that service requests are processed, honors sunset commitments by returning client calls the same day and thanks the customer for doing their business at Citizens Bank.  Utilizes the perfect transaction process to service the client.  Ensures client satisfaction and connects client with appropriate partner.