Loan Service Counselor - Albuquerque, NM

RESPONSIBILITIES: Collects on designated delinquent accounts. Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses. Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. Escalates calls to the RCC Management Team as needed. May be required to initiate external contact with customers or perform basic skip tracing. REQUIREMENTS: Typically requires a minimum of one year or more collections experience and/or customer service experience preferred. High School or equivalent certificate required. Bi-lingual English/Spanish strongly preferred. Monday thru Friday 3 days a week 8 am to 5 pm, 2 days a week 12 pm to 9 pm two Saturdays a month from 8 am to 12 pm. Wachovia is proud to be recognized by a number of publications and organizations for its ongoing commitment to a best in class and diverse workforce.• Working Mother magazine has named Wachovia one of the 100 Best Companies for working mothers• DiversityInc has named Wachovia one of the Top 50 Companies for Diversity for the sixth consecutive year.• LATINA Style magazine has recognized Wachovia as one of the top 50 companies for professional Hispanic women in the United States• Essence has named Wachovia to its list of the 25 Great Places for Black Women to Work.• The Black Collegian's Top 100 Employers Survey included Wachovia among its major employers in industry, government, and business examined for hiring trends. • For the sixth year in a row, Training magazine has named Wachovia one of the best companies in North America for employee training and development. Company: Wachovia Dealer Services Location: Albuquerque Job Status/Type: Full Time Shift: Full Time, Employee Job Category: Accounting/Finance/Insurance Occupations: Collections Industry: Banking;Financial Services Work Experience: 1+ to 2 Years Career Level: Entry Level Company: Wachovia Dealer Services Reference Code: 254272