Loan Resolution Counselor III

General Job Function:
Work with delinquent customers or customers agents to effectively execute a modification or short sale. Review complex file properties maximizing recovery on behalf of the client within a predefined timeline for the customer.

Freedom to Act:
Work performed without significant direction. Exercises considerable judgment in determining objectives and approaches to assignments.

Decision Impact:
Error in judgment or failure to achieve results could result in the expenditure of large amounts of resources. Effects may heavily influence the immediate to intermediate results of the business.

Span of Control:
No responsibility for supervision of others.

Primary Job Responsibilities Listed in Order of Importance:
1. Respond in a timely manner to customer requests around Modifications, Short Sales, Deed in Lieu of Foreclosure and Repayment Plans.
2. Negotiate with customers maximizing recovery on behalf of client. Determine complex loss recovery strategies within assigned portfolio.
3. Demonstrated ability to handle escalated issues, encouraging maximum benefit to the customer. Conduct initial interview with customer based on phone volumes.
4. Review current financial ability, anticipate future financial ability, review loss structure within Pooling and Servicing Agreements and execute. Obtain loss approval or restructure approval from clients based on Pooling and Serving agreement of GSE and MI assignments.
5. Loss decisions and modifications must fit defined department criteria, including review of critical documents provided by the customer.
6. Assist in management of LRCII's facilitating a cohesive team and a clear understanding of product performance. May be asked to participate in interviewing potential LRCII candidates. Provide LRCII training and mentorship post training.

Minimum Qualifications
Education:
High School Diploma or equivalent experience required; Bachelor's Degree preferred.

Individual Contributor Experience:
Minimum 3-5 years mortgage banking experience and/or relevant work experience in a functional role required.

Specific Professional or Technical Requirements:
* Requires knowledge of Fidelity, Back in the Black and other Loan Servicing systems.
* Requires the ability to converse with external clients representing the companies overall strategy and professionalism.
* State and regulatory guidelines met at all time including FDCPA. FCRA and all OTS requirements.
* Knowledge of Loan Pooling and Servicing Agreements, specifically the identification of Representations and Warrants on specific securities.
Other Systems and Specialized Skills & Knowledge:
* Strong analytical skills and have ability to suggest ways to minimize compliance risks.
* Excellent customer service skills.
* Excellent communication skills in a sub-servicing and master servicing environment.
* Knowledge of mortgage loan systems.
* Sales and Retention
* Some travel required.
~MSALS~




Lehman Brothers is an equal opportunity/affirmative action employer.

The Firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other criteria prohibited under controlling federal, state or local law.

Apply Online