Jacksonville - Customer Contact Representatives (Sales & Service, Collections, Risk)

Customer Contact Representatives are the key to our organization’s success. They are the primary point of contact for our customers. Many of our Representatives answer inbound calls, selling products and services to the card members while others support card members that are past due on their accounts. Some of our Customer Contact Representatives monitor credit card activity protecting our card members from credit card fraud.  Collections Representative Nothing rattles you. You are calm, cool and friendly no matter what. You should check out a collections position.  You’ll help customers protect their credit while working in a fun team environment. You’ll go home feeling like you made a difference. As a Citi Collections Representative you’ll spend your day talking with customers over the phone reminding them about late or missed payments helping them find ways to arrange their finances and setting up payment solutions to help them get back on track.  Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and help them problem solve. Sales and Service You’re known for your outgoing personality and great communication style - so check out a sales and service position. As a Citi Sales and Service Representative you’ll spend your day talking with customers over the phone. You’ll encourage customers to take advantage of additional Citi products and services that will enhance their Citi experience.  Every call is an opportunity for you to use your sales and relationship building skills to partner with customers and help them understand the benefits of additional Citi offerings.  Risk Management You are so easygoing and able to put others at ease too. Plus you love to dig into information to discover trends. Why don’t you think about a Risk Management position? As a Citi Risk Representative you’ll act as a guardian for Citi and our customers.  You might be in a position where you will help decide which customers will manage their credit well and should be extended credit or receive an increase in their credit limit.  You could take on the job of watching for red flags on accounts and talking to customers on the phone who need to know what is going on.  No matter which risk management role you take on your day will be filled with interactions with customers, colleagues, and other financial institutions.   Excellent communication and persuasion skills. Creative problem solving skills. Experience working in fast-paced work environment. Proficiency with Windows based applications. Sales experience is desirable. Citigroup is an Equal Opportunity Employer M/F/D/V. To apply now please click here or cut and paste this address into your browser: https://jobprescreen.citigroup.com/OAPositionList.asp?SiteId=35&Site=JAX