Inside Sales Account Manager

Major Accountabilities:Responsible for supporting the MasterCard Direct Market Segment’s customer relationships (Non-GKA, Non-RKA, Non-NKA) and the profitability opportunities associated with this group of accounts through the implementation of business and tactical plans. The position will be responsible for:- Day to day account management activities.- Implementing tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the negotiations with the member.- Contributing towards business opportunities that increase volume, volume share and revenue.- Developing strong relationships between MasterCard and the MC Direct customers.- Implementing customer solutions that improve revenue generation and enhance mutual profitability.- Developing strong internal relationships within MasterCard to enable members to achieve their business goals and differentiate MasterCard from the competitors.- Understanding customer business strategies and deliver against sales targets for MasterCard products/services.- Managing complex analyses using data from multiple sources/areas to define the functional impact of customer satisfaction and customized solutions to the customer, their shareholders and MasterCard.- Leveraging all MasterCard marketing properties and product management resource to deliver exceptional customer value.- Supporting all administrative and operational issues related to MC Direct’s Key Accounts.- In partnership with Management, contributing to developing business plans and taking responsibility for implementation. Experience/Knowledge: 4-8 years of business experience in the financial and/or operational areas, preferably in the payment industry.Ability to network successfully within a complex organization and matrix manage initiatives with multiple stakeholders.  Detailed understanding of P&Ls associated with the cards business. Location:Based in Miami and could require some limited travel across Latin America and US. Competencies and Skills:Candidate should be able to demonstrate:- A level of business acumen and thought leadership that delivers Customer focused, solutions oriented results.  - Strong negotiation skills.- Operating with a sense of urgency. - Strong analytical skills.- Ability to manage multiple priorities and initiatives exercising sound judgment and flexibility.- Strong Interpersonal skills. Ability to work cross functionally and across levels in a matrix organization.- Planning and organizing skills. Proven project management and communication skills, both verbal and written.- Proven initiative and creativity. Education Required: Bachelor's degree preferred,Languages: Bilingual English, Spanish, or Portuguese preferred  Contact Information: Convergys Corporation