Inbound Telephone Dispute Fraud Representative - Work 4, 10 Hour Days!!!

 We are seeking candidates for the following shift:   Full-time position:9:00 PM – 7:00 AM, four days per week  This position is eligible for an additional 10% differential pay.   Representatives are scheduled to work four days per week, which may include weekend shifts.Equitable days off will be scheduled during the week in which weekend shifts are worked.  We are willing to discuss and consider  flexible scheduling options.    Responsible for providing high quality customer service by responding to telephone inquiries, customer requests and problems related to credit card fraud and dispute claims. Initiates fraud claims, as well as provides information on currently existing fraud and dispute claims. Interfaces with multiple departments to service all customer needs in regards to fraud and dispute issues.    Apply today…it could be your first step to a Five Star Career! Basic Qualifications   - High school diploma or equivalent - Previous customer service related work experience.  - Excellent verbal and interpersonal communication and time management skills. - A pleasant and professional telephone manner. - Good keyboarding skills with PC proficiency utilizing Microsoft Office products in a windows based environment. -  Strong problem-solving and negotiation skills and the ability to work well with limited direction.       Preferred Skills/Experience - Thorough knowledge of customer service principals - Strong telephone and interpersonal skills - Good problem-solving and negotiation skills - Ability to handle difficult customer calls - Proficient computer skills, utilizing Microsoft Office products. - Ability to identify and resolve/escalate problems - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Email this Job to a Friend View all opportunities Job TItle: Inbound Telephone Dispute Fraud Representative - Work 4, 10 Hour Days!!! Location: Fargo, ND 58102 Job Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Entry Level