Hagerstown - August - Customer Contact Representatives (Service, Sales, and Risk Management)

Customer Contact Representatives are the key to our organization’s success. They are the primary point of contact for our customers. Many of our Representatives answer inbound calls, selling products and services to the card members while others support card members that are past due on their accounts. Some of our Customer Contact Representatives monitor credit card activity protecting our card members from credit card fraud.  Customer Service Always the first one your friends call for support? Why not be that for customers too? Consider a Customer Service position.  You’ll help customers with their needs and builds great relationships along the way. As a Citi Customer Service Representative you’ll spend your day interacting with customers. You may find yourself in a telephone position, a correspondence position, or one that combines methods of communication.  You’ll interact with customers to provide them with information in response to their inquiries. You’ll also research and resolve their service-related problems.  Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions.  Risk Management You are so easygoing and able to put others at ease too. Plus you love to dig into information to discover trends. Why don’t you think about a Risk Management position? As a Citi Risk Representative you’ll act as a guardian for Citi and our customers.  You might be in a position where you will help decide which customers will manage their credit well and should be extended credit or receive an increase in their credit limit.  You could take on the job of watching for red flags on accounts and talking to customers on the phone who need to know what is going on.  No matter which risk management role you take on your day will be filled with interactions with customers, colleagues, and other financial institutions.  Sales and Service You’re known for your outgoing personality and great communication style - so check out a sales and service position. As a Citi Sales and Service Representative you’ll spend your day talking with customers over the phone. You’ll encourage customers to take advantage of additional Citi products and services that will enhance their Citi experience.  Every call is an opportunity for you to use your sales and relationship building skills to partner with customers and help them understand the benefits of additional Citi offerings. Excellent communication and persuasion skills. Creative problem solving skills. Experience working in fast-paced work environment. Proficiency with Windows based applications. Sales experience is desirable. Citigroup is an Equal Opportunity Employer M/F/D/V. To apply now please click here or cut and paste this address into your browser: https://jobprescreen.citigroup.com/OAPositionList.asp?SiteId=29&Site=HAG