Full Time Call Center Generalist (54) - Lynn

Serves as first line response for incoming customer calls. Accurately and expediently answers inquiries from customers on all types of new and existing products and services, drawing on a detailed knowledge base of bank products, services, policies, and procedures. Sells and cross-sells bank products and services to new and existing customers who have contacted the bank by telephone. Efficiently performs routine follow-up work and initiates requests for detailed follow-up work. Relies on excellent verbal and written communication skills to fulfill customer requests and to ensure customer satisfaction. Some nights requiredRequired ExperienceAssociate's Degree or related knowledge/skills base gained through experience preferred. Retail service background required. Proven service and sales ability required. Excellent communication, organizational, and interpersonal skills required. Microsoft knowledge and understanding of windows required.

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