Financial Center Manager 1 - Southampton, PA

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com Citi Inc. and its subsidiaries ("Citi") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic.Position Summary:  Responsible for leading a diverse Financial Center team in achieving business goals by maximizing customer satisfaction, sales, and revenue, while minimizing customer attrition, operational losses, and employee turnover.   Position Responsibilities: • Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue and service hurdles. • Lead sales/service activities within the Financial Center by coordinating seminars, micro-marketing events, promotional campaigns, product initiatives, etc. • Enable the Financial Center to achieve desired revenue and service hurdles by ensuring consistency in the sales strategy through the integration of sales activities of various business segments, including Commercial Business, Consumer Lending, and Smith Barney. • Analyze trends in both local/niche market and customer profiles to identify potential sales opportunities. • Support the Financial Center portfolio growth by identifying cross-sell opportunities, deepening relationships, and increasing client acquisition. • Establish and maintain key relationships and business contacts within the community and targeted industry segments to create opportunities for growth. • Manage and control P&L expenses/activities for Financial Center. • Fulfill Office of Supervisory Jurisdiction (OSJ) responsibilities. • Monitor and adhere to operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets. • Resolve escalated customer complaints/issues promptly and effectively. • Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience. • Provide continuous direction, support, feedback, and coaching to Financial Center staff. • Partner with Human Resources to effectively manage a full range of people management responsibilities, including hiring, performance management, and compensation. • Identify and develop high potential employees in order to build area bench strength. • Implement programs that recognize, reward, and reinforce outstanding employee performance. • Will be required to obtain Life & Health, Series 6 (or 7), 63, 26 (or 24). NOTE: You may be required to take a timed online assessment once you complete an online profile.  If you need to take the assessment, you will either be directed to do immediately or you will receive an email with instructions on how to access the assessment within the next few days.  Please ensure that your email address is accurate on our system, and please note that the assessment invitation may go into your spam folder rather than to your inbox.  The assessment will require 45-60 minutes of uninterrupted time to complete.  Requirements/Skills: • Bachelor’s degree in business (preferred) or equivalent work experience • Excellent verbal and written communication skills • Strong listening skills • Basic computer skills • Retail sales and/or service experience preferred • Analytical/problem solving skills • Customer Service orientation