EXPERIENCED Customer Service Call Center Supervisor - 5941

Description:About the OpportunityResponsibilities: Meet with appropriate contacts to successfully complete Supervisor in Training program. Successful completion of supervisor development modules Demonstrates a working knowledge of key Retail operating units Completion of weekly progress reports and business recommendations Completion and execution of Call Center Project(s) Successfully manage key projects through the achievement of critical milestones and project deliverables Conduct and attend communication meetings Identify, resolve and escalate concerns (associates, system, client) as needed Ensure compliance with relevant corporate and regulatory guidelines Perform other duties as assigned May establish and maintain relationships with relevant client representatives Assisting a floor supervisor with daily responsibilities, including managing associates and learning the role of a supervisor May represent Alliance Data Systems in various recruiting eventsQualifications:Minimum Qualifications:* College degree in business related field or equivalent experience* Excellent written and oral communication skills* 2 years work experience in a service or collection oriented environment with demonstrated leadership abilities* Ability to balance multiple responsibilities simultaneously* Strong team building skills* Analytical and mathematical skills* Strong decision making skills* Ability to work independently* PC skills in a Windows environment * Ability to maintain confidentiality with sensitive matters* Presentation skills* Demonstrated credibility among coworkers* Adapt to change effectively* Willing to work in any operational area* 1 year previous leadership experienceSalary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k) and employee stock purchase plan.Job Location: Columbus, OHJob Number: 3264Company Profile:About UsAlliance Data (NYSE: ADS) is a leading provider of marketing, loyalty and transaction services, managing over 120 million consumer relationships for some of North America's most recognizable companies. Using transaction-rich data, Alliance Data creates and manages customized solutions that change consumer behavior and that enable its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. Headquartered in Dallas, Alliance Data employs over 9,000 associates at more than 60 locations worldwide. Alliance Data's brands include AIR MILES, North America's premier coalition loyalty program, and Epsilon, a leading provider of multi-channel, data-driven technologies and marketing services. For more information about the company, visit its web site, www.AllianceData.com About Our TeamLet's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label, co-brand, commercial and gift card services enhanced by integrated marketing services. We manage over 65 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks. JOB TITLE: EXPERIENCED Customer Service Call Center Supervisor - 5941 LOCATION: Columbus/Zanesville JOB CATEGORY: Customer Support/Client Care REFERENCE CODE: 3264