Customer Service Representative Supervisor

You will coordinate, direct, and assist branch Customer Service Representative (CSR) staff to affect maximum customer satisfaction. Responsible for selection, training, and development of personnel; provide leadership, direction, and guidance to employees in achieving the department's goals and objectives; answer questions and solve problems posed by CSRs; handle operational aspects of the CSR area and provides extraordinary referral and service management. Establish and maintain good relationships with the branch business partners.BASIC QUALIFICATIONS: ·High school diploma or GED 1-3 years related experience to include cash handlingOTHER REQUIREMENTS:A professional appearance and strong communication skills required.  Specialized skills include: multi-line telephone, typing at 35 wpm, 10-key, reconcilement, cash handling, and customer service.  Hours for this position: varied, Monday - Friday (7:15 a.m. to 6:15 p.m.), alternating Saturdays. Company: Marshall & Ilsley Corporation Location: Pewaukee, WI 53072 Status: Full Time, Employee Job Category: Banking/Real Estate/Mortgage Professionals Work Experience: 1+ to 2 Years