Customer Service Associate

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com Full time working hours are 12:00 p.m. - 8:00 p.m., Monday - Friday. Our Customer Service Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans. They are the valuable front line of our business and gain the career experience which is valued by other areas of the organization. We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our representatives are very customer-focused and work well under pressure. They gain a thorough market knowledge, learn various administrative PC systems, process certain financial transactions, and are well versed in processing requirements. Following the extensive 8-week training program our associates normally experience a 6-month learning curve. Our associates participate in a detailed and an on-going call coaching program which elevates their ability to service the customer in the manor the customer prefers. A successful associate applies the performance feedback they receive and uses it to build their expertise and improve the service experience of our callers. Qualifications: * College degree preferred. * Strong Customer Service skills and experience. Prior experience in a call center environment is a plus. * Strong interpersonal / people skills * Must be able to learn & retain a large amount of technical information in a relatively short period of time. * Ability to educate callers on Financial Services concepts. * Ability to research and problem solve complex issues. * Receptive to detailed and frequent performance feedback. * Proficiency with a keyboard and window-based applications including Internet. * Proven self motivation skills. *Proven record of dependability. * Can elicit a caller`s needs with speed and composure. * Active listening skills. * Excellent oral and written communication skills. * Ability to make educated, customer-focused decisions. * Ability to excel in a team environment, as well as work well independently. * Ability to work in a structured environment. * Strong Organization and prioritization skills and the ability to successfully multi-task and manage change. * Ability to think like the customer with a passion to deliver top quality service. * Series 6 & 63 required within 120 days of employment. Prudential is an Equal Opportunity/Affirmative Action Employer and is committed to diversity in its workforce. Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.