Customer Sales & Service Manager III

Manages overall daily branch operations including implementing policies and objectives. Monitors adherence to Company regulations, policies and procedures ensuring a strong operational foundation is in place and being followed such as customer identification, dual controls, regulatory requirement conformance and audits. Manages and coordinates with staff to assess internal business needs and ensure services are delivered according to established high standards. Champions core service values; reinforces core service values through direct recognition and coaches staff to reinforce service excellence, mystery shop management, etc. Ensures effective communications and information sharing within the branch and with other departments. Seeks ways to improve effectiveness of communications and implements changes as necessary. Coordinates support from various internal departments as necessary. Ensures that own work, as well as work of any employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies. keyword: assistant branch managerRequirements: 4-year degree or the equivalent combination of education and work experience required. 3-4 years banking or related experience required. Supervisory or leadership experience required. Excellent customer service skills. Excellent verbal and written communications skills. Demonstrated sales and sales management skills. Demonstrated ability to manage competing priorities. Previous consumer and residential lending experience preferred. PC skills.To apply online, please use the following link: Apply On-line TD Banknorth is a trade name of TD Bank, N.A. Company: TD Banknorth Location: New Haven, CT 06471 Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Company: TD Banknorth Reference Code: 08-2255