Customer Assistance Account Manager - Addison, TX (Full-Time)

Banking/Real Estate/Mortgage Professionals At Bank of America, we take great pride in creating career opportunities for our associates and we provide them with the tools, training and support they need to achieve their goals. Customer Assistance Account Manager - Addison, TX (Full-Time) Job Description: Collections Account Manager I: As a Bank of America Collections Account Manager you would be responsible for assisting Bank of America Credit Card Customers who are experiencing financial stress. The Collections' mission statement is to protect Bank of America's assets and mitigate losses by employing sound judgment and working with the customer to establish repayment of the loan. By working with our customers, you can assist them in making the appropriate payment arrangements on their credit card account. The Collections Account Manager will contact customers who are already behind on their payments, or customers who are showing high risk behaviors in order to educate them on their account terms, secure payment and determine the reason for their delinquency on their account. The Collections Account Manager will work with customers that are extremely behind on their payments to negotiate full balance repayment or settlement plans. As a Collections Account Manager you will work on an established list of accounts on an automated collections system and/or autodialing system. You are expected to delight the customer by developing their current financial situation showing compassion and offering solutions. Successful candidates exhibit the ability to work multiple schedules, have a strong work ethic and thrive in a dynamic work environment.Schedule: Mon-Fri, 8am-5pm, 2 nights a week till 10pm, 2 Sat a month 8am-12pmPrior to applying, we encourage you to view the following video, which will provide you with a realistic preview of the position. http://careers.bankofamerica.com/collectors_video Required Skills Excellent oral and written communication skills Strong negotiation skills Excellent organizational skills Self-motivated and results-oriented Desired Skills: College degree Customer-contact experience To Apply for this position, please CLICK HERE