Consumer Lending Origination Manager

Los Angeles Firemen’s Credit Union, the trusted provider of premier financial services to Firefighters throughout California, has a great opportunity for an experienced Consumer Lending Origination Manager to join our “Fire Familyâ€�.  This position will build the Credit Union’s consumer lending portfolio by pro-active sales management which includes planning, development, implementation and management of the consumer lending origination and underwriting facets of the Credit Union.  Qualified candidates will display thorough knowledge of consumer lending, loan operations, credit fundamentals and rules/regulations normally associated with seven years experience.  Bachelor’s Degree and familiarity with CU products, services and culture highly desired. 

 

Position Summary:

The primary function of this position is to allow the Credit Union to live out its rallying cry, “My service will positively impact the life of each member of our Fire Family.â€�  To achieve this end, the position must provide outstanding service that meets our Service Promises to both internal and external members.  In addition the Consumer Lending Origination Manager builds the Credit Union’s consumer loan portfolio by pro-active sales management which includes planning, development, implementation and management of the consumer loan origination and underwriting facets of the Credit Union.

 

 Leadership Accountability Areas:



1. Department Leadership

This position is responsible for leading by example and the successful leadership of staff in the department(s) and throughout the organization.  Successful leadership is defined as creating an environment in which the Credit Union’s sales and service culture thrives and employees are held accountable for having a positive impact on the life of each member of our Fire Family.  By motivating, coaching, counseling, performance management, training and development, supervision, and effective, respectful verbal and written communication, both one-on-one and in groups, the successful leader creates high department morale and motivated employees.

 

2. Function Management

  This position is responsible for assuring the department meets the needs of the organization and

membership.  This includes appropriate staffing levels (hiring, scheduling, etc.) developing and

adhering to approved budgets, policy development, review, modification and adherence, creation

and/or contribution to department and organizational business plans, as well as assuring staff has the

training tools (workspace, equipment, job descriptions, etc.) to perform in a successful manner. 

Additionally, identifies opportunities for process improvements and efficiencies, as well as the ability to

address challenges and develop creative solutions in a timely manner.

 

3. Organizational Participation  As a member of the Leadership Team, this position interacts with other Leadership Team members and staff to accomplish Credit Union goals.  This may include leading and/or participating in formal and informal organization wide teams, cross departmental teams, project teams, and/or committees.  Contributes to the success and cohesiveness of the organization by developing and maintaining positive relationships within all teams.  Approaches challenges and obstacles in a strategic manner being solution oriented.



 Member Service:

Supports the mission of Los Angeles Firemen's Credit Union by providing excellent service to members - both external and internal by delivering consistently high quality service that meets our Service Promises:

· I promise to treat you as a valued member of our Fire Family.

· I promise to treat members of other departments as valued members of my own team.

· I promise to ensure the security of your financial information.

· I promise to be knowledgeable regarding your request.

· I promise to thoroughly explain the features and benefits of our products and services.

· I promise to respond to your requests in a timely manner.

· I promise to follow through on my commitments.

· I promise to deliver accuracy in all of my work.

· I promise to identify your needs and suggest a solution that will improve your financial life.

· I promise to incorporate our rallying cry in my daily work.

 

Position Specific Responsibilities:1.  Sales Management

This position is responsible for all consumer lending origination activities, production and results. This is accomplished through assertive sales strategies which includes; management of the consumer phone team, inbound and outbound call management, managing in-branch member loan applications and sales, coordinating fire station  presentations and the cross-selling of consumer loan products, ancillary products and other credit union products and services. The Consumer Lending Origination Manager also provides consumer lending sales expertise and guidance to remote Branch Managers.

 

2.  Underwriting

Monitors loan underwriting activities in order to assure adherence to consumer lending policies and procedures. Conducts periodic audits of consumer loan approvals. Ensures loan decisions are being rendered in accordance with lending authority, internal operating policies and procedures and Federal and State lending regulations.

 

3.    Performance Management

Initiates and implements department projects and product development.  Ensure quality rollout

   of new products and services via testing, pilot programs, and member focus groups.

Participates, contributes and supports the Credit Union and senior management team with

strategic goals and business plan objectives.  Assists in monitoring the profitability and

performance of existing products and services and recommends modifications.

 

4. Goal and Production Management

In conjunction with credit union objectives, establishes and manages consumer loan production

goals. Monitors service levels and loan approval turnaround times to ensure the highest levels

of service are provided to the members. Manages loan origination activities in order to assure

adherence to underwriting policies and procedures and to achieve volume and yield objectives.

 

5.  Pipeline Management

Analyzes information on the current credit-worthiness of members and the merits of their existing loans as well as from information gathered from direct inspection of; the members business, the collateral and personal interviews. Works in tandem with the Loan Servicing Manager to ensure quality member service and effective pipeline management by monitoring application flow process.

 

Position Qualifications:In depth knowledge of consumer lending, loan operations and credit fundamentals normally associated with seven years experience. Ability to analyze and interpret financial information. Thorough knowledge and understanding of consumer lending rules and regulations (i.e., Regulation Z., Section 91 - The Fair Credit Reporting Act, etc.).  Must be able to use word processing, spreadsheet, and database applications, and be able to balance and compile figures, compose correspondence, and research questions and information. High school diploma and or GED required along with a minimum of seven years of work related experience. Bachelor’s degree preferred.

 

Physical Requirements:

Eye/Hand Coordination: Performing work using both hands.

Be able to lift/carry objects up to 10-15 lbs frequently.

Able to remain in a normal seated position for long periods of time during the day or repetitive alternating, sitting, walking and standing.