Collector I

At Bank of America, we take great pride in creating career opportunities for our associates and we provide them with the tools, training and support they need to achieve their goals. Collector I Job Description: The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications. Performs collection activities on loans 15-90+ day delinquent. Servicing includes obtaining the reason for default and analyzing the customer's financial situation in order to determine the best resolution. The collector will be responsible for taking inbound and making outbound calls via an automated dialer and using Early Resolution scripting tools. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates mulitple applications. Open HouseThursday, September 18th, 3:00 - 8:00 PM475 Crosspoint ParkwayFull and Part-Time CollectorsCandidates must possess excellent communication skills, strong computer skills, good attendance, demonstrated ability to work in a fast pace, high volume environment & must be adaptable to change.Please bring 2 copies of your resume Required Skills: Excellent verbal communication skills Demonstrated ability to work in a fast pace, high volume environment & must be adaptable to change Good attendance required Strong computer skills To Apply for this position, please CLICK HERE