Collections Unit Senior Supervisor - Student Loans Recovery (Sioux Falls, SD)

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com Citi Inc. and its subsidiaries ("Citi") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic.Student Loan Collections - Recovery Unit SupervisorResponsibility of managing Student Loan recovery operation and monitoring offshore vendor process and performance.  Requires work with internal business partners and external vendors.1) Coach individual performance and provide feedback to a staff of 15-25 with the intent of driving the desired business results. 2) Provide leadership, guidance and motivation to staff. 3) Participate in staff interview & selection process. 4) Conduct both formal & informal performance discussions as outlined by the business. 5) Recommend and implement effective collections strategies. 6) Assure accurate and timely responses to all customer inquiries.   Leadership, People Management, Communications, Interpersonal, Analytical, Innovation, Project Management, Time Management and PC Skills, Detail Oriented, Must manage thru ambiguity, 2-5 years collections/customer service experience.