Collections Rep - Call Center - Training Starts 10/20/08 - 6159

Description:ResponsibilitiesResponsible for contacting past due customers to negotiate payment arrangements that benefit both the company and the customer.Make outbound collection calls via telephone to negotiate mutually agreeable payment arrangements with past due customers. Manage a workload of 500-600 accounts. Negotiate and document account information simultaneously.Maintain approximately 30 calls per hour - 240 calls per day, department standard.Utilize credit bureaus and account information as well as locator searches to contact customers. Perform skip tracing with persistent follow up.Adhere to collection laws and internal guidelines.Analyze customer financial information.Other related duties as assigned.Qualifications:6 months -2 years relevant experienceAbility to input and interpret dataExcellent communication skills, a confident and courteous voice tone and ability to handle irate customers effectively.Excellent organizational skillsBasic math and reading skillsBasic PC (Windows Operating System) and keyboarding skills Ability to manage multiple tasks Assertiveness and confidencePreferred:Sales / negotiations experienceCall Center / Collections experienceSalary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Job Location: Lenexa, KSJob Number: 3360Company Profile:About UsAlliance Data (NYSE: ADS) is a leading provider of loyalty and marketing solutions derived from transaction-rich data. The Company manages more than 107 million consumer relationships for some of North America's most recognizable companies. Through the creation and deployment of customized solutions that change consumer behavior, Alliance Data enables its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. Headquartered in Dallas, Alliance Data employs approximately 7,000 associates at more than 50 locations worldwide. Alliance Data's brands include AIR MILES, North America's premier coalition loyalty program, and Epsilon, a leading provider of multi-channel, data-driven technologies and marketing services. For more information about the company, visit its web site, www.AllianceData.com About Our TeamLet's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label, co-brand, commercial and gift card services enhanced by integrated marketing services. We manage over 65 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks.How To ApplyPlease visit our website at www.alliancedata.com/careers.html to apply. JOB TITLE: Collections Rep - Call Center - Training Starts 10/20/08 - 6159 LOCATION: Lenexa, KS 66210 JOB CATEGORY: Customer Support/Client Care REFERENCE CODE: 3360.1072