Call Center Representative - Financial Services

APPLY ONLINE ON OUR WEBSITE TO BE CONSIDERED:

 

www.CommunityFirstFl.org

Click on Careers

Click on Job Opportunities

Click on Call Center Representative

 

ONLY THOSE APPLICATIONS THROUGH OUR WEBSITE WILL BE CONSIDERED.

 

 

Community First Credit Union of Florida is located in Jacksonville, Florida and is a large $1.2B financial institution.

 

We are accepting applications in our Call Center, located at 637 N. Lee Street - downtown Jacksonville.  Our office is at the corner of Lee and Beaver Streets in downtown Jacksonville.

 

Role:

 

To answer and assist incoming calls from members or potential members regarding account transactiions and the products and services we offer.

 

You will also be required at times to take applications via the phone for products as well as calculate payments for various products.

                                                                                                                                                                                                       l

 

               Expectations:

 

                 1.       To answer telephone immediately.

                 2.       To contribute to meeting or exceeding established departmental goals.

                 3.       To provide accurate, courteous, friendly, timely, and professional

                             phone service to all members

                           and potential members.

                 4.       To become completely knowledgeable of lending policies and procedures,

                             in order to serve as a loan processor.

                 5.       To process member transactions and loan applications with zero errors.

                 6.       To meet all individual goals on cross selling, production, quality and

                            phone statistics.

                 7.       To represent the credit union in the Creating Member Loyalty manner

                            100% of the time.

                 8.       To actively practice the C1CU Core Values which includes: Commitment to

                            Members. Creating Trust, Continuous Improvement; Collaboration,

                            Creativity & Innovation and Community Focus.

                 9.       To maintain compliance in all areas including BSA and OFAC.

 

 

 

               Knowledge and Skills:

 

                   Experience:          Two years to five years of similar or related .

 

                   Education:                                A high school education or GED.

 

                    

                   Other Skills:                             Previous call center experience required;

                                                                    Good communication skills, both verbal

                                                                    and written; logical and analytical judgment;

                                                                    10-key,typing, and keyboard skills.

 

 

Community First does require a credit and background check, as well as testing.  We are an EOE and perform pre-employement drug testing.