***CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE WANTED***

Do you want a job or a career with lots of growth opportunity and income potential? If you answered a career, then you need to make the first move and contact us. First American Payment Systems is a leader in the credit card processing industry. Featuring several quality products, world-class customer service and some very unique employee benefits, we’re the right choice for your new career.

Who are we? Good question. We’re an innovative leader in our industry with over 18 years under our belt. We’re a privately owned and operated company, not some stuffy corporation. We’re a company that believes you should be rewarded for your efforts, not forgotten about.

 

Who are we?  We’re the company you will want to work for, that’s who we are. Start off fresh with a great, friendly, rewarding place to work. Make new friends and build a strong future.

 

Our call center is open 24 hours a day 7 days a week.  The current shift we are hiring for is 10:30 am to 7:00 pm Monday through Friday.  Training will be for the first 4 weeks; the hours are from 8:30 am to 5:00 pm.  Eventually a weekend shift will be mandatory.  Ideal candidates will have flexibility with their schedules.  The hourly rate for this position is $12.50.

 

If you do a good job, here’s what you can expect from us.

1. An excellent, very competitive salary and product incentives
2. A great benefits package including a 401k plan, insurance with dental & vision, tuition reimbursement, health club reimbursement, discounted public transportation passes, free parking, days off, and much, much more.
3. Unlimited room for growth, REALLY! A lot of companies say that, but with us it’s for real.
4. Do well and you will be rewarded for your hard work. We will treat you right, pay you right and make sure you’re happy. That’s a promise.

If this sounds like the place you want to build a future, contact us now while the position is still open. If you’re one of the promising people we’re looking for, we are going to hire you!!!

 

Responsibilities:

·  Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.

 

·  Adapt and effectively utilize various internal computer applications.

·  Maintain strong, open communication with co-workers, supervisor and manager.

·  Adhere to all departmental and company policies.

 

Qualifications:

·  Prior customer service experience in a call center environment is required (minimum of 6 months).  Technical Support experience a plus!

·  Functional knowledge of Microsoft Outlook.

·  Speaks clearly and effectively in a variety of settings.

·  Excellent written and communication skills.

· Ability to multi-task

·  Highly productive with minimal guidance or supervision.

·  Solves problems by gathering information and evaluating options.

·  Has excellent attendance and completes quality work on time.

·  Bilingual Candidates (Spanish) a plus, but not required.

 Please email your resume with salary requirements to jobs@first-american.net . EOE M/F/D/V