COLLECTIONS REPRESENTATIVE

Fifth Third is in search of experienced Collection Representatives.

Position Summary:

Under general supervision, collects and documents delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of the company goals. Collects on multiple products, from 0 - 180+ days' delinquent, utilizing multiple systems. May collect on early, mid or late stages (up to charge-off and Agency liaison) of delinquency to include loss mitigation, foreclosures, repossessions, pre charge-off, charge-off, recovery, bankruptcy and Agency liaison collections. Position has direct impact to bank losses in excess of 100MM per year.

Will be responsible for: Contact delinquent customers to obtain payment commitments. Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management. Identify, evaluate, and resolve reasons for delinquency. Evaluate data provided on brokers price opinions and appraisals to determine fair market values of properties. This information may be used for analyzing short payoffs, deed in lieu of foreclosure or other situations requiring current market value of an asset. Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable. Record all collection efforts via the collection system. Recommend additional actions with Management assistance on delinquent accounts. Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. Conduct research and access credit bureau information, folders, bank statements, applications and third-party vendor services to assist in interpreting data, perfect customer contact and make strategic actionable decisions. Execute a plan to collect delinquent accounts. Processes tickets for physical check payments, payoffs, re-ages and other demographic information. Acts as a liaison between the bank and its Affiliates, ensuring that policy and procedures are followed. Skip trace accounts when applicable. Successfully completes assigned projects using business-related applications such as Amtrak, Mobius, Crystal Reporting and/or Excel.

Requirements:

* High school diploma or equivalent. * Minimum one-year collections experience required. * Excellent oral and written communication skills. * Strong sales focus - ability to effectively negotiate. * Strong attention to detail. * Good mathematical and analytical skills. * Strong knowledge of the keyboard, personal computers, and various software packages. * Working knowledge of collection processes and procedures. * Skip tracing abilities.  

Fifth Third is proud to offer competitive compensation and benefits including: monthly incentive plans, company matched 401(k) plan, profit sharing and employee stock purchase, a comprehensive training program, business casual dress and FREE Parking.  To learn more about Fifth Third, please visit our website at https://www.53.com .

If interested in position, please apply to the following site (copy and paste into browser):

https://cvg53.cvgs.net/ENG/candidates/default.cfm?szCategory=jobprofile&szOrderID=72010&szCandidateID=0&szSearchWords=&szReturnToSearch=1

 

Fifth Third is proud to be an affirmative action/equal opportunity employer. M/F/D/V