Bank Card Representative-Broad Street Facility - 5892

Description:About the OpportunityOur Sales and Service Representatives are energetic, reliable, and professional self starters who work with Alliance Data's customers by taking a wide range of inbound calls to resolve inquiries regarding their credit accounts. As a critical and essential part of their jobs, representatives must offer to our eligible customers value added products and are required to meet an established monthly goal. In addition, our representatives:- Resolve written customer inquiries- Update and document account information and records, identify, resolve and escalate any customer or store concerns in a timely manner, and respond to/redirect calls as appropriate- Send appropriate customer correspondence based on account status. - Follow established guidelines for quality and productivity- Process incoming mail- 'Authorize/decline purchases- Identify reasons for referrals and authorize/decline purchases. Interpret customer financial profile.In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while balancing their talk time.Qualifications:Proficient in MS Windows/Outlook. Good verbal communications skills. Basic reading and math skills. Good organizational skills. Proven decision making ability. Ability to multi-task and prioritize while speaking with customers. Ability to work in a fast paced environment where changes to procedures is common. Ability to input and interpret data. Ability to work 40 hours per week. *Attendance is critical*Qualifications:Minimum Qualifications:' Good verbal and written communication skills with ability to multitask and prioritize ' Good organizational skills ' No stage of corrective action (attendance and/or performance)' Minimum high school degree with some college education, or equivalent knowledge of finance and accounting' High volume call center telephone experience required' Absolutely no attendance issues4 schedules (4pm-12:30am M-F/eo Sat and 1 Sun until 10pm)3 schedules (1:30-10pm M-F/eo Sat and 1 Sun a month)3 schedules (12:30-9 M-F/eo Sat and 1 Sun a month)Preferred Experience:' One to three years of finance, accounting or credit card experience with MasterCard or Visa products.' Some experience with Microsoft Office and Internet researchSalary/Benefits: Salary commensurate with experienceJob Location: Columbus, OHJob Number: 3235Company Profile:About Our TeamLet's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label, co-brand, commercial and gift card services enhanced by integrated marketing services. We manage over 65 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty. JOB TITLE: Bank Card Representative-Broad Street Facility - 5892 LOCATION: Columbus/Zanesville JOB CATEGORY: Customer Support/Client Care REFERENCE CODE: 3235