2 Full-Time Teller positions (Academy/Brewer Branches)

We have two Full-Time Teller positions open at the following Branches:

  Academy Branch located at 1880 N. Academy Dr.  Los Angeles, CA 90012

  Brewer Branch located at 3650 Martin Luther King Jr. Blvd.  Los Angeles, CA 90008

The following job description applies to both positions.

1. POSITION PURPOSE & SUMMARY

The primary purpose of this position is to assist Los Angeles Police Federal Credit Union live out its mission, “to enhance the quality of life for the Los Angeles Police Department family by serving as a trusted partner providing rewarding financial solutions through exceptional service.â€� To achieve this purpose this position must provide outstanding service to both internal and external members.  A key part of this outstanding service is to identify the financial needs of each member and recommend an appropriate credit union solution.

 

Additionally, under general supervision, but in accordance with established policies and procedures, provides a variety of member service functions, such as processing share, checking, and loan transactions; cashing checks, selling money orders and travelers cheques, cashier checks, VISA and LOC cash advances, processing mail; maintaining account records, etc.  Balance daily negotiable item sales.  Provide a high quality of member service and cross selling of Credit Union services.  Responsible for daily balancing of transactions and cash. Assist with balancing the department's daily activities and totals.  Responsible for delivering on the Credit Union’s Service Promises and maintaining the Credit Union’s Quality Service Standard. 

 

Demonstrates and maintains an up-to-date knowledge of and ensures on-going compliance with applicable regulatory requirements, such as BSA, OFAC, CIP, and internal policies and procedures.

 

Be an active/supportive participant in all services training. Utilize tools, as they are made available.2.  QUALIFICATIONS

· Education: High school diploma, GED or equivalent required.

· Training and Experience: Cash handling and customer service preferred

· Required License and/or Documentation: None

 

3.  CRITERIA FOR EVALUATION / ESSENTIAL FUNCTIONS

· Deliver on our Service Promises in every internal and external member contact as measured by the Quality Loop and Internal Service Survey.

o  We promise to treat you with the utmost respect.

o  We promise to take responsibility for your request

o  We promise to make it easy to do business with us.

o  We promise to respond to your requests in a timely manner.

o  We promise to identify your needs and suggest a rewarding financial solution.

o  We promise to ensure the security of your financial information.

o  We promise to show our appreciation for allowing us to serve you.

o  We promise to deliver exceptional service at every encounter.

·  To cross sell Credit Union products and services, meeting or exceeding the established

 goals.

·  Meets or exceeds performance standards.

· Responsible for maintaining Credit Union's quality service standards.

·  Verbally interacts with members, associates and others.

·  Reads, writes and performs basic mathematical computations.

·  Operates office related machinery.

·  Sees sufficiently to distinguish paper money denominations and other financial

instruments

·  Demonstrates sufficient finger dexterity to bundle and count paper money and coin.

·  Sits for long periods of time.

·  Grasps, pushes, pull, carry, kneel and lift 35 pounds while filing or moving supplies.

·  Sustains repetitive motions while using computer keyboard

· Ability to meet the physical requirements of the position as outlined under Physical 

  Requirements

 4. PHYSICAL REQUIREMENTS

 

Physical Activity

Never

0 Hours

Occasionally

Up to 3 Hours

Frequently

3-6 Hours

Constantly

6-8 Hours

Walking

 

ü

 

 

Sitting

 

 

 

ü

Standing

 

 

ü

 

Climbing

ü

 

 

 

Crawling

ü

 

 

 

Reaching

 

ü

 

 

Bending

 

ü

 

 

Kneeling

ü

 

 

 

Squatting

 

ü

 

 

Simple Grasping

 

 

 

ü

Power Grasping

ü

 

 

 

Pushing

 

ü

 

 

Pulling

 

ü

 

 

Reading

 

 

 

ü

Talking

 

 

 

ü

Listening

 

 

 

ü

Seeing

 

 

 

ü

Repetitive hand movement

 

 

 

ü

Repetitive finger movement

 

 

 

ü

Repetitive wrist movement

 

 

 

ü

Driving

 

ü

 

 

 

0-10 lbs

11-25 lbs

26-50 lbs

50+ lbs

Lifting

 

ü

 

 

 

0-5 ft

6-10 ft

11-15 ft

15+ ft

Carrying

 

ü

 

 

*Indicate maximum weight of items and approximate distance carried

 

5. TASKS

 



Associate must be able to:

Job

Breakdown

 

Trained

1.  Be at work on time

800-001

 

2.  Change Passwords

800-004

 

3.  Login/Logout ADP Total Time System

800-010

 

4.  Follow all Security Policies and Procedures

500-601,800-500 to

800-905

 

5.  Cross sell all Credit Union Products and Services

800-040

 

6.  Confirm Member Identity & Account Relationship

500-000

 

7.  LAPFCU Products and Services

500-003

 

8.  Prepare work station for daily service

500-101

 

9.  Receive members in a courteous and professional manner

500-102

 

10.  Sign On and Off Online System

500-103

 

11.  Inspect negotiable instruments

500-105

 

12.  Process checks and cash for deposit to member accounts

500-110

 

13.  Process withdrawal requests from member accounts

500-111

 

14.  Process transfer of funds between accounts

500-113

 

15.  Process wire transfer requests

500-114

 

16.  Assist members with new account information

500-123

 

17.  Maintain member signature card files (Van Nuys Only)

500-125

 

18.  Receive and process requests for check reorders (Academy, Brewer, & Manchester)

500-131

 

19.  Receive and process requests for stop payments on accounts

500-132

 

20.  Wave- Check Imaging (Academy, Brewer, & Manchester)

 

 

21.  Process member requests for photocopies (Academy, Brewer, & Manchester)

500-134

 

22.  Process member requests for statements (Academy, Brewer, & Manchester)

500-140

 

23.  Process account adjustments when required

500-143

 

24.  Balance daily activities and totals

500-146

 

25.  Assist with reconcilement of money orders and travelers cheques

500-147

 

26.  Process IRA Contributions

500-150

 

27.  Purchase certificates (Academy, Brewer, & Manchester Only)

500-160

 

28.  Process certificate withdrawals (Academy, Brewer, & Manchester Only)

500-161

 

29.  Process direct deposit requests

500-165

 

30.  Prepare payroll deduction cards

500-166

 

31.  Process direct deposit – LA City Payroll

500-167

 

32.  Issue/Reissue Quick Draw Plus Debit Cards.  Use ATM encoder and Embosser (Academy, Brewer, & Manchester Only)

500-178 to

500-179

 

33.  Process Visa payment requests

500-185

 

34.  Encode temporary checks for members

500-230

 

35.  Issue/Reissue Quick Draw ATM Card  (Academy, Brewer, & Manchester Only)

500-270 to

500-271

 

36.  Prepare Bank Secrecy Act documentation to report currency transactions

500-310

 

37.  Process sale of money orders, travelers cheques, gift cards and cashiers checks

500-311

 

38.  Check – Cashing Non-Member

500-329

 

39.  Cash checks

500-330

 

40.  Clear "On-Us" checks

500-331

 

41.  Encode checks acquired through daily activity

500-332

 

42.  Reconcile and turn in cash tray

500-360

 

43.  Receive and process VISA advances

500-380

 

44.  Receive and process loan payments and payoffs

500-381

 

45.  Receive and process address changes

500-500

 

46.  Process Unsecured Line of Credit Advance

450-006

 

47.  Process Home Equity Line of Credit Advance

450-007

 

48.  Downtime Procedures

500-801 to 500-811 & 500-813 to 500-814

 

49.  OFAC & USA Patriot Act Compliance, Custom Identification Compliance Policies and Procedures

500-900 to

500-903

 

50.  Homeland Tracker Use Procedure

500-904

 

51.  Prepare daily Wescorp Check Deposit (Off-Us & On-Us)

 

 

52.  Assists members telephonically

600-001

 

53.  Sign-on to @Connection Point

 

 

54.  Sign on to OnBase

 

 

55.  Sign In and Out of Email

 

 

56.  Process Real Estate payment requests to member’s account

 

 

57.  Microfilm checks

500-333

 

58.  Perform receptionist duties as required or assigned (Van Nuys Only)

 

 

59.  Process, balance & Post Deposits, and Withdrawals made at Proprietary ATM’s as required or assigned.

500-170, 500-180 to 500-186

 

60.  Perform other relevant duties as needed or assigned