Regional Training Planner

Responsible for developing, implementing and conducting extensive product customer satisfaction index (CSI) training programs for dealership employees and regional personnel. Responsible for all certification testing, including fixed operations, to ensure that employees meet the assigned requirements for all programs including training and employee development systems (TED's), brand training, and technical training. Monitors scores in the CSI including brand awareness, purchasing index (NPI), service index (NSI), and F1. Ensures that all dealer personnel are apprised of progress toward goals and reinforces communications on directives of senior sales management to achieve regional goals.Contributes to building brand value and achieving enduring profitable growth. Trains sales consultants, and service consultants on all aspects of vehicle sales, product knowledge and recommended service while maintaining the brand and growing the business. Certifies on an individual basis that all sales consultants and service advisors have completed and can perform all aspects of the training proficiently. Implements and conducts training on utilization of the Nissan North America and region's websites. Responsible for all dealership extranet training when implemented. Responsible for implementing the dealer communications portal (dealer extranet). Coordinates with Nissan sales operations and business to launch and integrate web based platform into the dealer business process. Ensures that the region attains desired CSI scores. Responsible for achieving successful implementation of the sales-to-service hand-off goals. Develops and monitors brand score card markets in the attainment of long term brand and market performance growth. Responsible for the long term brand strategy planning and implementation of the Nissan nine year brand growth initiative. Reports on customer satisfaction and rolling scores for all indicators including regional ranking of dealerships, certification, and results of all programs. Conducts new dealership launch training and assists in coordinating the regional launch team. Acts as region liaison with corporate training office (CTO) on all training related activities. Assists with the execution and administration of the new Nissan brand facility and identification initiative within an assigned area. As necessary, performs other related duties of which the above are representative.QualificationsComprehensive knowledge of dealer business processes for sales and service and of brand-related variations to those processes including six or more of the following functions: service operations, remarketing, market representation, consumer / customer service, dealer agreements, dealer parts and service, fixed operations, marketing support / regional marketing, operations strategy and analysis. Familiarity with software systems similar to customer management system (CMS Internet), dealer extranet or (InfinitiNet), vehicle information processor (VIP), customer service index (CSI) or its components. Additional skills will include communication - verbal/written, interpersonal, organization, presentation, problem solving, and project management. Stand-up training skills are helpful; Seven or more years of related Marketing experience at a professional level in six or more of the following functions: service operations, remarketing, market representation, consumer customer service, dealer agreements, dealer parts and service, fixed operations, marketing support / regional marketing, operations strategy and analysis. Stand-up training experience is helpful; Two or more years providing on-the-job training to new employees, but had no other formal supervisory responsibilities. Acts as a thought-leader and tactical management resource for senior management;Bachelor's degree in a related Marketing discipline. Consider equivalent related college or technical courses, seminars and in-house classroom training; Thorough computer knowledge such as word processor, spreadsheet, other PC applications, or mainframe applications to resolve complex problems in day to day situations.Travel: Between 25% and 50% day and overnight travel.