Field Technology Service Provider

Toyota Motor Sales (TMS), U.S.A., Inc. is the marketing, sales, distribution and customer service arm of Toyota, Lexus and Scion.  Established in 1957, TMS markets products and services through a network of more than 1,450 Toyota, Lexus and Scion dealers.  Toyota directly employs over 35,000 people in the U.S. and sold more than 2.6 million vehicles in 2007.  For more information about our company, please visit http://www.toyota.com,  http://www.lexus.com and http://www.scion.com/. Toyota Motor Sales, U.S.A., Inc. (TMS) Information Systems is forward-thinking, world-class IT.  The IS division partners with key Toyota business units to ensure innovative technological solutions will deliver the performance necessary for Toyota products and services.  IS encourages its professionals to think creatively, lead strategically, and stay focused on learning.  We believe that the best candidates see their technological expertise as the means by which they can successfully fulfill worldwide business objectives.  Strong collaborative, relationship building and communication skills are critical to meeting these challenges. We currently have the following outstanding opportunity available: Field Technology Service Provider The Information Systems Department is looking for a Field Technology Service Provider (FTSP) to join the Toyota Technology Field Operations (TTFO) team at the New York Toyota Regional Office located in West Caldwell, NJ.  The FTSP is a developing technical contributor, producing work with management guidance.  Associates in this position possess a working knowledge of one or more technologies to run, monitor, maintain and troubleshoot the mainframe, servers, desktops/laptops and networks.  The primary focus of the FTSP is to provide a reliable technical infrastructure to serve the region / area sales office, which includes technologies, systems, servers, networks, applications, data architectures, capacity planning and configuration management.  The FTSP is responsible for providing daily onsite and offsite technology support for developing, testing, maintaining, installing, and/or deploying technologies.  In addition, the FTSP is responsible for onsite and offsite phone support and provides level 2 support to the TMS IS Service Desk.  Responsibilities and essential job functions include but are not limited to the following: Technical Support • Identify, locate, isolate and resolve or repair basic to medium-complexity problems relating to computers, communications devices, systems, cables and other equipment for 1 to 3 offices. • Leverage the major capabilities of the primary diagnostic tools and analyzers available. • Bring problems and issues to resolution and completion; notify Region / Area offices of problems that may affect others. • Escalate unresolved problems in a timely manner. Development of Technical Infrastructure • Understand the design and purpose of the software being installed. • Utilize detailed design defined by senior associate to build, upgrade or install infrastructure solution. • Perform quality check; ensure upgrade / installation efforts are completed according to IS standards and procedures. • Analyze and resolve basic problems that may arise during build of technical infrastructure. Engineering and Standards. • The ability to assess the impact of policy and IT issues on the local office and make appropriate decisions. Communications and Team Work • Provide group and individual deskside and classroom training. • Possess and utilize strong written and verbal communication skills, with an ability to express technical concepts in business terms and/or business concepts in technical terms. • Develop and maintain teamwork orientation with individuals internal to and external to IS.  â€¢ Bachelor's degree in Computer Science, Engineering, or related discipline or equivalent experience. • 2 or more years progressive broad-based IS experience. • 2 or more years of detailed knowledge of the system architecture of the entire business area including business system / applications, networks, servers, platforms and databases. • Ability to identify, locate, isolate and resolve or repair difficult problems relating to compute, communication devices, systems, cables and other equipment within the scope of specialty. • Understanding of all TMS IS procedures within the scope of specialty, including how to address and effectively communicate with management and associates both verbally and in writing. • Microsoft Certified Professional (Windows XP) and Certified Computing preferred. Toyota is an equal opportunity employer.  Applicants are considered for all positions without regard to race, color, sex, gender identity, national origin, age, mental or physical disability, medical condition, marital status, sexual orientation, pregnancy, ancestry, religion, military or veteran status, or any other status protected by law. Toyota provides reasonable accommodations consistent with its legal obligations.  Any applicant who, because of a disability, needs reasonable accommodation or assistance at any point in the application process, or thereafter if hired, should contact the Human Resources Department by sending an email to TalentLink_Admin@toyota.com  Your application is covered by the Toyota Associate Dispute Resolution ("T-ADR") Policy.  Please click here to review a copy of the T-ADR Policy. To applicants with a potential relocation:You are strongly advised to consider your personal financial status in relation to the current value of your home and its effect on a home purchase in the new location. Due to the nationwide downturn in the housing market, a relocation could have a significant financial impact on you, especially if you purchased your home in the last several years.TMS does offer a very competitive relocation package. Our relocation consultants are available to discuss relocation benefits and eligibility with you at any time including prior to accepting a new position. Please note it is a mandatory requirement that final candidates who own a home and may relocate contact Paragon Relocation, our relocation vendor, at (310) 468-4567 before acceptance of an offer.   Learn more at toyota.com/talentlink Toyota is an Equal Opportunity Employer and supports a diverse and inclusive workforce.