Customer Service Representative

Hawk Corporation is a global manufacturer of friction materials headquartered in the Cleveland, Ohio area. Its materials which comprise brake pads, clutch facings, and transmission components are found on equipment including aircraft, mining and construction equipment, heavy truck, agriculture equipment, power sports, motorcycles and military vehicles, to cite a few examples.  We sell to the leaders in the industry including Caterpillar, Eaton, John Deere, CNH and many others. The company has grown steadily in recent years and its 2007 revenues were $228.7 million.

Hawk operates primarily through its Wellman Products Group where products are branded as "Wellman", "Hawk" and "Velvetouch".  It operates 11 manufacturing sites and sales offices throughout the world, including factories in Italy, China, Canada and several in the U.S. The financial headquarters is in downtown Cleveland and there are Cleveland area locations in Solon, Akron and Medina.

The Company embraces 6 core values as its way of conducting business with its customers, supply chain and family of employees. They are integrity, meritocracy, bias for action, teamwork, customer orientation, and fun. These values form a unifying theme to what Hawk stands for and how it operates.

About the Opportunity
Come work with the best and brightest in the industry. Wellman Products Group offers significant opportunities for growth and career advancement. The work environment is fast-paced, furious, and high-energy. You'll be working with an award-winning team with an impressive track record.

We need a talented individual to fill the role of Customer Service Representative.  This role will be responsible for Processing customer orders from receipt to completion, working with the customer and the manufacturing plants to assure timely delivery of product.

QualificationsMinimum of 2 - 4 years’ experience in customer service, administrative assistant or appropriate manufacturing role.  Minimum of a High School Diploma; however, a Bachelor’s Degree in Business Administration would be preferred.  Must be familiar with working in a manufacturing environment.  Must be computer literate in Microsoft Word, Excel and Access. 

Experience with QAD operating system a plus.

About the Community
We recognize people as our most valuable asset. Our competitive salary and benefits package includes matching 401k, bonuses based on individual performance, profit sharing, dental insurance, medical insurance, disability benefits, prescription drug coverage, pre-tax accounts for health care, life insurance, vision-care, wellness programs, paid company holidays, tuition reimbursement, and paid vacations.

*M/F/D/V encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Drug-free work environment. Pre-employment drug screening required. Must be eligible to work in this country.