Automotive F&I / Floor Manager / Desk Person

Job Purpose:

Provides insurance and financing services to automotive customers by verifying sales information; determining need for financing; evaluating customer creditworthiness; preparing financing and legal documents; selling products and services; maintaining rapport with customers.

Duties:

* Determines desire/need for automobile financing by interviewing customer; exploring payment options.

* Verifies automobile purchase information by reviewing sales contract data; conferring with sales department; making adjustments as needed.

* Determines customer creditworthiness by studying customer credit application; obtaining credit reports; analyzing information; comparing customer evaluation to organization standards; searching for lenders in information system; forwarding applications to lenders; conferring with loan underwriters and loan processors; obtaining stipulations when required; approves or rejects loan.

* Prepares transaction documents by completing loan agreements, Department of Motor Vehicle registration, and related documents.

* Confirms automobile sales contract information by disclosing data, provisions, finance charges, and interest rates to customer; ensuring understanding of content.

* Sells products and services by reviewing desire/need for automobile insurance, credit insurance, extended warranties, anti-theft devices, appearance protection packages, etc.; explaining options, provisions, and premiums.

* Maintains dealership reputation by building and maintaining customer rapport; answering questions; providing information; resolving discrepancies and dissatisfactions; maintaining a satisfactory Customer Satisfaction Index; complying with federal, state, and local regulations; helping others comply.

* Maintains customer confidence and organization stability by keeping information confidential; helping others comply.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

General Math Skills, Organization, Financial Software, Administrative Writing Skills, Integrity, Professionalism, Establishes Partnerships/Alliances, Closing Skills, Customer Service, Selling to Customer Needs, Statistical Analysis