Service Writer (Diesel)

Cummins Southern Plains, LLC is one of the largest distributors of Cummins engines in the world. We are also an authorized distributor for ZF Industries. Cummins Southern Plains is a privately held company serving a diverse customer base throughout Texas and Oklahoma. Cummins Southern Plains is one of the leading Cummins Power Generation suppliers in the industry. Our business operations include wholesale parts distribution, retail parts sales, engine and power generation equipment sales, and maintenance and repair of diesel and alternative fueled engines, power generation equipment, transmissions and other related products. About the Opportunity This is a great opportunity to get hands-on experience in the Diesel industry. Cummins Southern Plains offers significant opportunities for growth and career advancement. The work environment is fast-paced, furious, and high-energy. You'll be guided by charismatic leaders who will inspire you to achieve the extraordinary. Help Cummins Southern Plains, LLC be a leader in the Diesel industry by acting as the Diesel Service Writer/Advisor who initiates automotive services and repairs; ascertains automotive problems and services ; verifies warranty and service contract coverage; develops estimates; prepares repair orders (ro); maintains customer rapport; maintains automotive records; updates job knowledge; enhances organization reputation. Qualifications Solves problems by gathering information and evaluating options. Synthesizes all forms of research into clear, thoughtful, actionable deliverables Act as primary liaison with customers to provide quotes and schedule work in the shop. Ensure that service processes are followed. Resolve customer concerns in connection with either Cummins, Inc. or distributorship warranties. Have working knowledge of warranty alerts, product updates, and all other product information. Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance. Assess customer's needs, gather pertinent information, and open work orders. . Interface with customers to answer service questions both over the phone and in person. Close repair orders as needed. Contact service customers and inform them of open schedules to increase shop business. Promote the overall appearance of the shop by maintaining a clean and orderly department. Ensure the professionalism of service department employees to project total quality and customer-led mindset. Assist in the scheduling of shop job assignments. Supervise flow of business process. Complete repair job including material and labor pricing, invoicing, and collecting from the customer. Determine specific warranty/policy coverage. Collect from cash customers and be able to explain invoice if necessary. Is attentive to the needs of customers. Responds quickly and competently to customer requests. Trained in hands-on equipment maintenance. Strong work ethic. Uses time productively to accomplish work goals. Provide key customer contact to promote quality customer service and increase business within the branch location. Capable of light lifting (up to 30 pounds). Can explain product features and benefits. Is familiar with competitors' products. High School Diploma or equivalent experience. Benefits We recognize people as our most valuable asset. Our competitive salary and benefits package includes matching 401k, reimbursement for business expenses, dental insurance, medical insurance, disability benefits, confidential employee assistance programs, life insurance, a vision-care plan, paid sick time, wellness programs, laptop computers, a dependent scholarship program, job training programs, tuition reimbursement, and paid vacations. *Cummins Southern Plains is an Equal Opportunity Employer. Cummins Southern Plains is committed to workforce diversity. Employment contingent upon successful completion of background investigation. Drug-free work environment. Pre-employment drug screening required. Company: Cummins Southern Plains Location: Tulsa, OK 74116 Job Category: Installation/Maintenance/Repair Relevant Work Experience: 2+ to 5 Years Company: Cummins Southern Plains Cummins Inc. has been named to the list of the Top 50 companies for diversity by DiversityInc. Magazine. Cummins Inc. has been named as one of the "100 Best Places to Work for in IT " by IDG Computerworld Magazine. Cummins Inc. has been named the top U.S. Corporate Citizen by Business Ethics Magazine. EEO Statement: It is the ongoing policy and practice of Cummins distributors to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, individuals with disabilities and covered veterans, or any other status protected by state or local law.