Representative-Front Parts Counter II

POSITION SUMMARY

Sell spare and replacement parts and equipment to external customers in parts store.

 

ESSENTIAL FUNCTIONS

· Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.

· Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

· Receive and fill telephone orders for parts.

· Fill parts store customer orders from stock. 

·  Prepare sales slips or sales contracts.

·  Receive payment or obtain credit authorization.

·  Take inventory of stock.

· Advise external customers on substitution or modification of parts when identical replacements are not available.

· Examine returned parts for defects, and exchange defective parts or refund money.

· Mark and store parts in stockrooms according to prearranged systems.

· Discuss use and features of various parts, based on knowledge of machines or equipment.

· Demonstrate equipment to customers and explain functioning of equipment.

· Place new merchandise on display.

· Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.

· Calculate and provide sales quotes to customers on orders. 

·  Achieve sales goals and forecasts, as established by the department.

·  Handle customer problems, issues or complaints.

· Educate customers on other products or services that may meet their needs, and persuade customers to purchase such products or services.

 

QUALIFICATIONS

 High School Graduate or General Education Degree (GED) and/or two to four years related experience

 

·  Ability to perform work accurately and thoroughly.

·  Ability to communicate in writing clearly and concisely.

·  Ability to communicate effectively with others using the spoken word.

·  Ability to take care of the customers’ needs while following company procedures.

 

SKILLS & ABILITIES

 

 Computer Skills

 Proficient in Microsoft Office applications (Word, Excel, Outlook).

 

Certificates & Licenses

N/A

 

Other Requirements

Prior sales and customer service/support training and experience preferred. Prior experience in a retail environment preferred.