Harley-Davidson Motorcycle Sales

Harley-Davidson of Waco is looking for a customer oriented energetic individual to join our motorcycle sales team to support our rapidly growing dealership!

 

Do you ride? Do you want to share your passion for riding with others? Start your new career with a highly recognized and desired brand name product and enjoy the experience of working with an energetic, professional, and  enthusiastic sales team!  

Job Data

Job Title:....................... Sales Associate

Department:................... Sales Department

Supervisor:.................... Sales Manager

 Summary Description

Provide prompt, dependable, high quality, vehicle sales to customers by using current proactive feature benefit sales techniques.Key Results Areas· Motorcycle Sales · Customer ServiceMajor Duties and Responsibilities1)  Sales Department Operations

§ Attain new and used sales quotas as established by the sales manager. Use floor time effectively to meet customer needs and solicit sales of all products. Present the features of all products to customers along with their benefits. Show each customer advantages of products over competing brands. Cross sell additional parts, accessories, F&I products, Warranties & service contracts etc. with all new and used vehicles. Follow procedures to ensure timely and proper completion of all paperwork. Introduce new customers to the service, parts, general merchandise and F&I departments  and their personnel. 2)  Customer Service Follow established bike deal sales process. Greet customers immediately, in a courteous and friendly manner. Handle telephone transactions quickly, and courteously. Ensure customers are properly qualified for needs, wants, and ability to buy. Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business. Follow a common and consistent quotation methodology for vehicle sales, trade-ins and purchases. Conduct a pre-delivery inspection prior to delivery to customer. Ensure the delivery to customer is an “EVENTâ€� which endears the customer to the dealership. Use an established Lead Contact Management System to encourage additional sales and ensure customer satisfaction. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Rightâ€�.

  Attend Continuing Education Training sessions to keep current with sales techniques and sales department Issues. Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.). Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all sales personnel by maintaining

· positive relationships with customers, employees, GM, and owner(s).

· Remain current with all Sales department training available by reviewing training materials, conducting online testing,  attending seminars and workshops, and other related training programs assigned by the Sales Manager.

· Be prompt and available for flexible scheduling.

· Be honest and fair in all business dealings.

· Meet or exceed sales quotas on a regular basis.

· Continually learn more about the products and services you sell.  Stay current on motorcycle trends and selling features.Qualifications & Job Requirements:

· Must have the ability to get along with a broad customer base.

· High energy level.

· Excellent communication Skills and demonstrated “closing skills�.

· Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.Physical Demands

. Occasionally requires the ability to balance and push a 700 lb. motorcycle. Demonstrating products requires Sales person to spend the majority of the day on their feet.