Engine Service Specialist

Key Responsibilities:·  Answer calls in the Technical Support call center·  Serve as technical support resource for customers and dealer network·  Serve as technical resource for the Customer Assistance Center·  Reports to the Customer Assistance Center Manager Functional/Technical Qualifications:·  Engine repair, troubleshooting or equivalent experience required·  Desire to develop knowledge and skill for the entire engine product line·  Some knowledge of Cummins and Onan products are preferred  ·  Ability to communicate technical information effectively over the phone·  Excellent customer support skills·  Ability to use a computer and keyboard to complete work.  Experience with MS Office tools such as Word and Excel.  Quality/Improvement:·  Ability to contribute to system improvement processes·  Commitment to task and results oriented Leadership/Teamwork·  Exhibits outstanding organizational and time management skills·  Demonstrate the ability to develop and maintain effective working relationships with dealers, customers, suppliers and co-workers·  Ability to work through conflict and use effective problem solving techniques·  Leadership courage in a constructive manner  Other Qualifications:·  Excellent communication skills (active listening, writing, speaking & telephone)·  Ability to develop & maintain effective working relationships with customers and co-workers.·  Possess a strong work ethic and positive attitude·  Ability to work Non-Traditional hours·  Occasional travel may be required Cummins NPower is an Affirmative Action/Equal Opportunity Employer that welcomes diversity in the workplace. To apply email your resume and cover letter to: npowerhr@cummins.com / 651-286-2111  Company: Cummins NPower Location: 55110 Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Company: Cummins NPower Cummins Inc. has been named to the list of the Top 50 companies for diversity by DiversityInc. Magazine. Cummins Inc. has been named as one of the "100 Best Places to Work for in IT " by IDG Computerworld Magazine. Cummins Inc. has been named the top U.S. Corporate Citizen by Business Ethics Magazine. EEO Statement: It is the ongoing policy and practice of Cummins distributors to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, individuals with disabilities and covered veterans, or any other status protected by state or local law.