Supervisor, Technical Maintenance & Support

InTranS Group, a major Intelligent Transportation Systems Integrator is seeking a talented, multi-faceted individual to join our Field Maintenance and Support Team in the capacity of Technical Maintenance & Support Supervisor.

InTranS is a leading ITS and Electronic Tolling System Integrator with more than 30 years of dedicated tolling experience, and is headquartered in New York with offices and toll projects throughout the Americas and around the world. InTranS is a member of the France-based CS Group, with more than 3,200 employees amassed throughout 20 countries worldwide. CS is, among its other lines of business, a leading supplier for the design, integration and operation of high-performance mission-critical systems.

The ideal candidate for this position will lead a team of on-site maintenance technicians and manage the ongoing support and maintenance of InTranS Toll and Revenue Management Systems.  Reporting directly to the maintenance & support project manager in Long Island, NY, the field supervisor will be responsible for day-to-day maintenance services, customer liaison, technician productivity, forecasting maintenance needs, spare part, tools, safety and training requirements for site personnel.  In addition, the on-site supervisor will apply a broad working knowledge of electronics & mechanics to a wide variety of assignments through the application of technical concepts, practices and procedures.  The position requires a fully qualified senior technician, who will manage a team of field technicians that service complex electro-mechanical and electronic equipment subject to critical response/repair-time deadlines.  The qualified applicant will also possess the skills to troubleshoot hardware/software equipment malfunctions, and to set up, install, configure, maintain, relocate, and/or repair a variety of equipment including electrical, mechanical, communications and electronic equipment, software and/or peripherals used in our Toll and Revenue Management Systems.  Candidate must be willing to work in an indoor / outdoor environment.

The ideal candidate must be a responsible, reliable technical professional that will:Represent InTranS as the Team Supervisor and be the catalyst for technical maintenance and support services provided at the project site;Schedule, monitor and forecast work orders for preventive and corrective maintenance services of electronic toll collection equipment;Dispatch and manage technical personnel for scheduled and on-call shifts;Manage sub-contracted provision of services to install, maintain or repair equipment;Assist in the provision of training for personnel and end-users as needed;Ensure a optimal response time for all maintenance services rendered, including on-call and after hours support;Manage and perform routine duties in the electronic, mechanical, electro-mechanical, or optical areas;Possess a high level understanding of software/hardware products functionality to maintain equipment in an optimal operational state;Have the ability to calibrate, adjust, test, and maintain electronic and elctro-mechanical equipment, components, devices, or systems;Manage technician response to trouble calls within a pre-defined time when working an on-call shift;Maintain adequate inventories of spare and replacement parts and components through established means of acquisition;Prepare and maintain records through a maintenance work order and help desk system and report on data related to the work performed and inventory used;Attend meetings and provide information related to the site installation including resolving problems, handling complaints and providing technical and managerial expertise in assigned area.Internal/external communication with SMEs as well as research of technical material sources to develop a familiarity with product technologies;Understand the technologies, equipment and market serviced;Maintaining constantly high qualitative and quantitative standards to ensure that quality services are provided;Possess excellent time and people management skills and be flexible with time and work schedule;Have a willingness to share knowledge.

Education / Experience 

Education: Qualified candidates should have a bachelors degree in engineering or equivalent work experience – vocational, trade school, or military technical training plus 3-5 years progressively responsible experience, demonstrating familiarity with a broad range of electronic, electro-mechanical equipment and systems (Video Component, CCTV experience, traffic control systems, radar, aerospace / aircraft equipment).

Experience: a minimum of 3 years related experience; 3+ years of electronic and electro-mechanical maintenance experience.Manage a team of 3-5 field techniciansCustomer service skills;Experience with technical drawings, prints, writing;Excellent verbal and written communication skills;Strong working knowledge of computer & networking systems, electronic and electro-magnetic components are a must;A working knowledge of toll equipment and revenue management;Ability to use hand/power tools, multi-meters and other monitoring tools, research technical manuals;Perform preventive & corrective maintenance, replacement & repair of components and complex assemblies, peripherals and associated/designated communications and information management equipment;Completing work orders/service calls to install, maintain and/or repairs traffic loops, cameras, video systems, computer equipment and peripherals;Maintain technical records, schematics and diagrams;Assist in providing training to other technicians and end-users;Be willing to travel occasionally on a temporary basis to other project sites to assist with managing installation and support services.

Benefits

Wages are commensurate with experience.

InTranS Group, Inc. offers a great compensation and benefit program including 401(K), Comprehensive Medical, Dental and Vision Plan and Life Insurance.

InTranS Group, Inc. is a drug free employer.

InTranS Group, Inc. is an Equal Opportunity Employer.

Interested candidates should foward their resume along with current and expected salary requirements to:  erwin.finn@intransgroup.com