Supervisor Operations - ISC Repair and Calibration

Honeywell International is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.Sensing and Control (S&C) is a $900 million global business and is one of the world's leading suppliers of sensors, switches, machine safeguarding and other devices for a variety of Original Equipment Manufacturers (OEM) applications in the automotive, aviation, medical, information technology, consumer appliance and industrial businesses. 

 
Duties and Responsibilities:Responsible for the success and daily operation of our growing Repair and Calibration center. The Service Supervisor is a direct report to the Plant Manager. This position will be responsible for leading the ISC Repair and Calibration Technicians as well as working closely with the Customer Care Service team and supporting global repair and calibration centers. The Service Supervisor is responsible for meeting our Customers needs and developing our Repair and Calibration service to best in class levels by meeting calibration turn around time in less than 5 days and meeting our promise dates for minor and major repair times.  Additionally, the Service Supervisor will provide leadership and drive employee satisfaction, the implementation of initiatives to align with the Customer Care Service business goals, and developing short and long range plans to grow the business in accordance with the changing business environment.
Directly supervises 8-10 technicians in the assigned work areas and provides day-to-day guidance to employees on safety, quality, customer order prioritization, and methods/processes for service repair/rebuild of customers' products.  Carries out supervisory responsibilities in accordance with corporate and site policies, applicable laws, and applicable certifications/quality systems governing the site.  Responsible to drive continuous improvement within the work cell by utilizing 6 sigma and lean principles.  Responsible to deliver on cost, quality, delivery, and inventory goals to meet customer requirements. 
Additional responsibilities include:
Provides first level leadership and guidance to S&C employees in service repairing/rebuilding customers' products; manages the performance of all team members on a daily basis.Provides performance reviews, job skills enhancements and career development mentoring to employees;Maintains effective communications and professionalism when dealing with employees and contributes to a positive work environment based on teamwork and cooperation.Strong facilitation, communication, and negotiation skills. Specifically responsible to negotiate with peers manufacturing flow of repair units through shared equipment resources required by OEM production schedule.Analyzes capacity of the work groups within the assign work cell and adjusts schedules and staffing to meet customer requirements.Develop and articulate a clear vision, mission and value proposition for the business for Repair and Calibration Services.Partner with engineering, manufacturing and supply to ensure Customer Satisfaction and business demands are addressed and maintained.Focus on Root Cause Analysis of our Warranty and Customer returns to drive improvement activities back to the production floor to reduce our sites PPM metric.Identify and implement best practices within the areas of Operations, Demand Management, Planning/Forecasting/Scheduling, and cycle time reduction measures.Implement cost improvement strategies and deliver quarterly improvements.Actively coach, develop and provide performance feedback/actions.Is a Change Agent - influence, consult, and lead efforts for sharing and standardizing of best practices and processes.Works in close coordination with customer service administration, quality, shipping/receiving, and materials planning to achieve site goals.Aggressively strives to remove any obstacles that may inhibit execution to the ship plan, including active involvement with admin, materials planning, quality, engineering and the customer to ensure that product is delivered on time and in good condition.Responsible for driving area productivity and continuous improvement of processes;Assists in the support of new repair process opportunities and increased/new business;Insures the maintenance of a safe work area and performs effective safety audits and incident investigations. Basic Qualifications:
This job requires the knowledge and experience gained through a Bachelor's Degree or at least 5 plus years in the manufacturing industry.Proven leadership skills and experience with direct supervision is a must.Excellent verbal and written communication skills. Success Factors:
Ability to work effectively in a highly collaborative, team-based, production-oriented environmentAbility to positively engage all employees, treating them with dignity and respect while exercising corrective action appropriately and with discretionMust possess the leadership skills required to maintain team morale; facilitate team cohesiveness; and address conflicts effectively while minimizing distractions to the workforceKnowledge and successful application of Lean Manufacturing Techniques and Six Sigma tools to drive improvement and success in the areas of delivery, productivity, quality, and safety. Green belt certified, Black Belt or Lean Certification preferred  Proactive problem solving skills coupled with an aggressive pursuit of successDemonstrated experience driving for business results and building strong teams with positive employee relationsStrong leadership, communication, and business partnering skills along with excellent negotiation and problem resolutionKnowledge of Repair Processes, Customer Services Operations, Supply Chain operations and quality managementKnowledge, skill, and ability to implement Lean manufacturing principles and other process improvement initiativesAbility to lead changes and establish operational metrics and key indicators for process control, communication, and performance improvement At Honeywell, our top priority is having great people who can live up to the demanding expectations of our customers and markets. To help you live up to those expectations, we emphasize continuous learning and development, giving you the chance to develop your career.
 
To learn more about Honeywell and our other career opportunities, please visit our website at www.honeywell.com.
As an Equal Opportunity Employer, we are committed to a diverse workforce.