Sr Info Sys Technologist I (NE IS PDM Site Support)

Candidate will be an integral member of the IS PDM team within NCS. This team is responsible for researching, piloting, & delivering Product Data Management, best practices, and support to the Engineering Community at Marlborough, MA. The position is a PDM subject matter expert role that provides hands on level 2 PDM support. The candidate must have the ability to interface with end users, solve application problems in a timely manner and champion the communication of solutions and system events notification to end users. Primary responsibilities include supporting the PDM engineering tools computing infrastructure and supporting our customers by providing answers to user's application-related questions. The candidate will be expected to learn and understand the engineering customer's operational environment and PDM Engineering tools. The candidate must be able to work well within a team environment and know when to engage the team to solve user problems. This individual will assist with technical issues for the transition of software from development to production by performing deployment activities, including hypercare, as well as planning, facilitating and communicating with the PDM team on the migration of legacy systems to Windchill. This individual will provide technical leadership and expertise for the transition of legacy PDM tool migration for PRACs and Optegra to Windchill, as well as MCAD migration to Windchill. The candidate will need to be proficient in working with the UNIX and Windows environments. The ability to do some scripting to automate engineering tasks is desirable. Working knowledge of the Mechanical Engineering tools environment, such as Pro/Engineer, Intralink and AutoCAD is a plus. This individual will assist the transition of MCAD support from Intralink to Windchill. This individual ensures that system hardware, operating systems, software systems, application software and related procedures adhere to company standards and policies. Job duties include: * Working second level helpdesk support tickets by applying problem solving skills to resolve complex system related issues that can not be solved by first level helpdesk support. This means that you will be working by yourself in areas that aren't well understood by most helpdesk persons. * Updating/generating solutions in a database used by helpdesk support, customers and administrators. * Coordinating secondary support from other helpdesks, administrators, and developers. * Work in conjunction with programmers, helpdesk persons, and internal/external customers. * Supporting testing and data verification during test migrations or production migration. * Perform event notification, and act as the primary poc to interface with IDS shared services supporting PDM tooling for NCS. Required Skills: * Working knowledge of Windows XP, 2000, and the Unix Solaris 7 OS systems and must be able to demonstrate the system administration skills and knowledge on both platforms(vi, nfs, linking, tar, regedit, sql, process analysis) * Ability to diagnosis hardware and software issues * Good communication skills, both written and verbal * Ability to interface with end users, solve application problems in a timely manner and communicate solutions to end users Desired Skills: * 2+ years Windchill 8.0, 9.0 administration experience on both Windows and UNIX environments * Web administration knowledge for UNIX base Web Servers using Apache * Knowledge of Oracle and SQL * Knowledge of RSA Security implementation on Web Servers * Knowledge of a PDM application using a PDM Server and PDM Clients (Metaphase, Sherpa, PDMLink, Intralink. MatrixOne ) * Knowledge of Internet Explorer and the Window registry and editing * Knowledge of Sun Java installs and configuration to work with Windows IE * Help Desk Skills (Heat, Dameware, eroom, communication skills) * Working knowledge of Windows, (MS Word, Excel, and Access DB's) * Working knowledge of Hummingbird Exceed, FTP, Xterm, and NFS Maestro * Requires minimum supervision * Working knowledge in Pro/Engineer and AutoCAD * Experience in 3D solid modeling using Pro/Engineer and drafting and design methodology is a plus * Proven understanding of High availability, data/system replication, and disaster recovery methodologies in the system and database spaces * Four to six years experience Clearance: Must currently hold or be capable of obtaining security clearance Required Education (including Major): BS/BA in Engineering, science, mathematics or Computer Science Raytheon is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. To Apply for this position, please CLICK HERE ©2008 Raytheon Company. All rights reserved. Raytheon is an equal opportunity and affirmative action employer and welcomes a wide diversity of applicants. U.S. citizenship and security clearance may be required.