Remedy Developer

This position is located in our OK, Oklahoma City facilityThe General Dynamics Information Technology - Network Solutions group is searching for talented network and systems security professionals to join our U.S.A.F. IT Solutions team. General Dynamics is a world-class provider of network design, engineering, management, defense, and network/systems security services for the U.S. Department of Defense, Agencies, and Armed Services. If you are interested in working with the latest in network, systems, and information security technologies, consider joining our team as we forge the way ahead for our U.S. Air Force customers.This position is responsible for engineering, furnishing, implementing, testing, training, and documenting highly complex world-wide enterprise class networks, information systems, infrastructure, and information security architectures and solutions. This is a high-profile, high-paced mission-critical position that revolves around reshaping the U.S.A.F. communications networks, systems, security, and information assurance / operations to meet the needs of the Warfighter.The Remedy / ITSM / ITIL Engineer (RE) will be a Subject Matter Expert (SME) in BMC Remedy© IT Service Management Suite design, implementation, advanced configuration, management, and administration and an expert in the UK OGC ITIL© and ITSM© frameworks and procedures. Experience managing and participating in the design and implementation of custom and OEM enterprise Remedy solutions. *** Successful candidates must have:• Demonstrated the ability to design, implement, and maintain an enterprise Remedy IT Service Management Suite solution. • Demonstrated the ability to implement Remedy Service Desk in a distributed environment. The RE will perform the following job duties and responsibilities:• Designing, engineering, configuring, installing, testing, training, and documenting complex architectures and component configurations relating to BMC Remedy IT Service Management Suite products and/or solutions; • Supporting the project team and customers; • Participate in design and peer reviews; • Provide subject matter expertise for the development of proposals (technical writing); • Feasibility analysis, technical case studies, and cost estimates; • Analyze and transform operational and/or functional needs into solutions while remaining compliant with regulations, policies and procedures; document description of system parameters and integrate those parameters to optimize the overall solutions effectiveness and efficiency at task; • Research, analyze, recommend and implement new technologies, standard processes, tools and techniques where applicable using creative and innovative solutions; • Researches, evaluates and stays current on emerging tools, techniques and technologies; maintain skills and capabilities through education, training, and hands-on experiences; • Perform mentoring and training tasks for peers and customers as required; transfer project knowledge to other team members and customers as required; • Perform risk identification, assessment, remediation, and planning for all aspects of performance; • Perform project engineering and task management functions.Qualified candidates will be self-motivated, responsible, technically apt, and business professionals. Candidates must have demonstrated ability to build and maintain positive team relationships with a variety of internal and external customers, peers, and management. Candidates must have demonstrated the ability to work independently, make appropriate timely decisions, and implement redirects without undue stress. Candidates must have demonstrated the ability to timely, appropriately, and effectively deal with customer issues and conflict. Bachelor's degree in a technical discipline such as Engineering, Computer Science, or Information Technology or significant equivalent and relevant experience.Relevant industry certification(s) are highly desirableRequires 8-10 years experience. The specific knowledge, skills, and experience requirements for this position are: • Excellent verbal and written communications skills to enhance the quality of presentations and document deliverables. • Ability to design identification and management activities; • Experience with concept of operations and requirements documentation creation and coordination processes. • Advanced knowledge of and ability to use relevant hardware, software and other equipment; • Advanced knowledge of the principles, methods, and techniques involved in help/service desk operations; • Candidate must be proficient in using Microsoft Office software tools (Word, Project, PowerPoint, Excel, and Visio);Preferred skills, knowledge, and experience for this position:• Knowledge of U.S. Department of Defense and U.S. Air Force security requirements, regulations, policies, and procedures.Specific roles and responsibilities of this position include: • Perform work as a senior contributing member of an engineering SME team.The following are additional unique experience, knowledge, and/or skill requirements:• Subject Matter Expert (SME) in BMC Remedy© IT Service Management Suite design, implementation, advanced configuration, management, and administration. Experience managing and participating in the design and implementation of custom and OEM enterprise Remedy solutions. is required; • Subject Matter Expert (SME) in the UK OGC ITIL© framework and procedures; • Working knowledge of ITSM methods; • 4+ years of experience designing, maintaining and operating within a DoD (preferably AF) network environment; • 3+ years of experience using BMC Remedy IT Service Management Suite tools; • Understanding of U.S.A.F. Network Concept of Operations; • Minimum secret clearance required;Travel to worldwide locations is required. Travel will average 30-80% depending on your home location, customer requirements, schedule, and performance needs. Generally one week to three month deployments with longer deployments possible depending on project requirements. Travel reimbursable using standard JTR per diem rates for locale.***Ability to obtain or transfer a Secret Clearance or higher is required upon hire*** ***Please do not apply if you can not meet the travel requirements*** Submit Your Resume Online Now