Jr IT Technician (temp)

Our people make a difference! As a recognized global provider of innovative aerospace and defense products and services, AAI’s business is to protect and defend our nation and its allies. Since our founding in 1950, our employees have generated numerous patents during the company’s decades-long history, and have been recognized repeatedly for their commitment to supporting America’s military.  Our team is more than 2,600 strong and is growing at a rate of 20 percent yearly.

We are currently looking for a temporary Jr IT Technician. The IT Technician resolves routine technical problems for software, computers, networks and/or telephones utilizing standard troubleshooting methods; provides instructions and assistance to end-users in the use of information technology systems and processes for commonly used systems; records and maintains accurate records of assigned work tasks on a timely basis; escalates incidents to more senior level personnel that cannot be handled; follows IT policies and procedures and clearly written work instructions in the execution of their job duties; records service requests and assist customer in the resolution of the request or transfer the request to the appropriate person; performs system configuration, installation, quality assurance, transport, deliver and retrieve equipment as assigned; and runs various reports on IT performance, usage or capacity. May be requested to respond to incidents and requests after normal business hours.

Qualified candidate will possess 1 - 2 years of experience, have a high school diploma, have basic personal computer skills, be capable of achieving customer satisfaction, have motivation to continue to improve ones own knowledge and skills, and be able to understand and use IT incident, problem, and change tracking systems.  Must have basic technical knowledge that can be further developed to become productive in an IT environment and knowledge of IT processes and procedures. Must be able to analyze typical problems and develop skills to accurately apply the correct solution, to implement standardized assigned tasks in an accurate manner, to interpret technical instructions to customers via telephone, email, written documents or in person, and to effectively execute assigned tasks according to assigned priority.

Must be a U.S. citizen with the ability to obtain/maintain a government security clearance.

AAI partners with employees to achieve excellence through benefits such as comprehensive training and career development and recognize top achievers with an annual awards program and through ongoing cash incentive programs. Full-time employees enjoy exceptional benefits packages that include: health, dental, life and disability coverage, a 401(k) with company match, a pension plan, tuition reimbursement, health club reimbursement, adoption assistance, and an employee assistance program.  In 2006 and 2007, AAI was selected as one of Baltimore Business Journal’s “Best Places to Workâ€�. Our parent company, Textron Inc., is Fortune’s “Most Admired Companyâ€� in aerospace and defense. We value our diversity and are committed to equal opportunity employment for all.

Apply for this position on our Careers website at www.aaicorp.com/html/Careers/careers_main.html.  Click on the Information Technology category and reference job code 5376.

EOE M/F/D/V