Information Systems Help Desk Coordinator

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Areté Associates, an employee-owned company (ESOP), is a growing research and development firm recognized for contributing to national security objectives by supplying innovative solutions to challenging technical problems faced by the United States.


Candidate(s) selected must meet eligibility requirements for a government security clearance.


Areté Associates offers excellent compensation, a full benefits package and advancement opportunities.


Areté Associates is an Equal Opportunity Employer

Our corporate office in Northridge has an immediate opening for an IT Help Desk Coordinator. As a member of the IT Department, the Help Desk Coordinator is responsible for tracking computer users’ problems via the help application.

• Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for users computer performance
• Performs minor diagnostics with user to collect information about problem to determine source of error
• Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation
• Records resolution information in help desk knowledge management database
• Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions
• Perform other job-related duties as required.




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