Help Desk Specialist/Hub Manager

The Systems Engineering Group (SEG) of QinetiQ North America provides high-value engineering, software solutions, logistics information management, flight training and IT technical support services to the U.S. Department of Defense, allied governments and select commercial partners.

Comprised of legacy companies Westar Aerospace & Defense, Apogen Technologies, OSEC and ITS Corporation, SEG supports its customers with the knowledge and expertise of more than 2,400 employees from 50-plus locations worldwide.

Our core competencies include:

Aviation EngineeringC4ISR Systems (design, integrate, test, field & sustain)Enterprise Data Management/Data WarehousingEnterprise Information Technology SolutionsFlight School TrainingIntegration of Warfighting SystemsLogistics ManagementSoftware EngineeringSystems Engineering & IntegrationSystems Integration & FieldingUnder general supervision, the Help Desk Specialist III/Hub Manager provides senior support to end-users for either PC, server or mainframe applications, and hardware. Handles issues that the first-tier and/or second-tier of help desk support is unable to resolve. May interact with network services, software systems engineering and/or application development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.Candidates for this position will be subject to a government background investigation and must meet eligibility requirements for access to classified information. US Citizenship required.QualificationsThis position requires a Bachelors degree and 5 years of related experience. An Associate Degree with suitable experience will be considered. Microsoft Certifications and/or CISCO certifications are required. Must be able to obtain a SECRET Clearance. Job Description: DVS II hubs will be connected via the DISN, which will provide increased bandwidth and diverse physical access to DoD sites globally. The hubs will include interfaces to the Defense Switched Network (DSN), Secret Internet Protocol Routing Network (SIPRNet), Non-secret Internet Protocol Routing Network (NIPRNet), Federal Telecommunications Services (FTS) 2001, and commercial ISDN. Figure 3-2 provides the proposed system architecture for DVS II. The Multipoint Control Unit (MCU) is IP H.323 based. To add capabilities for legacy ISDN (H.320) systems, H.323 to H.320 gateways are added. These gateways terminate ISDN calls, convert them to IP, and forward them on to the MCU to be added into the desired conference. Dial-out capabilities also allow this process to happen in reverse. IP Calls from the MCU can be made to the gateway where they will be converted to ISDN and sent to an ISDN Video Conferencing Facility (VCF). There are two types of H.323 to H.320 gateways, depending on whether the call is unclassified or classified. If the call is unclassified, the gateway will have Prime Rate Interface (PRI) ports that can be directly connected to the Defense Switched Network (DSN) or Public Switched Telephone Network (PSTN). If the call is classified, the gateway will have PRI ports that can be directly connected to a Type 1 encryption device.