EIM Systems Administrator (9086)

Founded in October 1998, SI International has become a premier professional services company, delivering information technology and network solutions that enhance our customers' business practices. We offer our clients a complete range of services from design to implementation to operations and deliver solutions that ensure their system goals and strategies are fully achieved. A company dedicated to mixing superior people with state-of-the-practice technology to deliver consistently powerful results.Description



This position works with Air Force Space Command in support of their Enterprise Information Management (EIM) Program. The EIM Program consists of a Command Wide implementation of MOSS 2007 to include two specialized initial programs that will operate in the MOSS 2007 environment.

Specifically this position will be tasked to perform Help Desk Services that include: Help Desk Tickets - Receiving requests for support through the AF Remedy® Help Desk ticket Program, evaluating the problem, contacting the individual with the problem as necessary, resolving the problem, and providing the resolution back to the individual with the problem. Escalation of the problem as needed to SharePoint programmers as necessary. Senior Staff Support Problem Resolution - Receiving calls from Network Control Center Senior Staff Support personnel for immediate problem resolution support. Problem Correlation - Building and maintaining a problem resolution database in Remedy or SharePoint to assist with future trouble shooting efforts and problem resolutions. Change Advisory Board CAB Support - Provide Support to the AFSPC EIM CAB with the evaluation of requested SharePoint Tools and Applications as well as patches, and other security updates. Required Skills



The candidate must have skills in the following:Strong Knowledge of Microsoft SharePoint Strong Knowledge of Remedy Strong Knowledge of HelpdeskProcesses and Procedures Demonstrated capability to use MS Visio, MS Power Point, MS Word, and MS Access Demonstrated ability to multitask Excellent telephone communication skills Security+, GSEC, SCNP or SSCP certification a must Required ExperienceThe successful candidate for this position will have a demonstrated ability to trouble shoot problems with Microsoft SharePoint out of the box tools and applications. This individual will have a strong working knowledge of Microsoft SharePoint 2007 and its limitations. This individual will have knowledge on the use of Remedy Helpdesk Ticketing System. This individual will have demonstrated Helpdesk support experience. Please apply online at our Career Center: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=282995&company_id=15706&jobboardid=24For more information on SI International career opportunities, visit our website at: www.si-intl.com We are proud to be an Equal Opportunity/Affirmative Action Employer.