VP of Client Services - Healthcare Advertising

A growing independent healthcare advertising agency commited to exceeding our client’s expectations is on a quest for a Vice President of Client Services with many years of solid ad agency experience in pharmaceutical advertising & marketing. 

The VPCS will be responsible for successful management of our NJ and global account base and the account team that directly manages that business.  The candidate must have ad agency experience within the healthcare/pharma marketplace.

Key responsibilities include:
•  Developing business strategy and account plans with the client (this is an important requirement)
•  Acting as a trusted business advisor to key clients
•  Mastering the clients’ business and providing an influential perspective in collaboration with their product teams
•  Achieving a broad understanding of all client needs in order to effectively deliver on client and agency goals
•  Proactively identifying opportunities
•  Improving client satisfaction
•  Increasing revenue from existing clients
•  Increasing account profitability
•  Managing the account services team and maintaining high levels of morale
•  Motivating and mentoring the account service staff and facilitating a fun team environment
•  Collaborating with the strategic and creative teams
•  Leading business presentations for existing clients and participating in the new business pitch process
•  Developing and maintaining process and procedures related to the delivery of account services and collaborating on overall agency process
•  Strengthening and maintaining CRM policy and tactics
•  Financial reporting and accountability
•  Analyzing program effectiveness and offering recommendations for enhancing performance against strategic goals
•  Managing some programs directly