Senior Computer Operator

Company Description:

The NPD Group, ( http://www.npd.com/) founded in 1967, provides global consumer and retail information that helps manufacturers and retailers make more informed, fact based decisions in order to optimize their business. Many of the world’s most successful companies rely on us for insight on what is selling, where and why so that they can understand and leverage the latest trends.

NPD products and services deliver unique market perspectives by combining consumer information with point-of-sale data collected from retailers and other distribution channels. The result is market intelligence with both strategic and tactical advantages: comprehensive information on key retail channels and consumer demographics, plus granular detail on specific products, features and pricing.

Our clients encompass more than 1,400 businesses, including many Fortune 500 companies. NPD has approximately 600 Retailer Partners, representing over 120,000 doors worldwide. Our worldwide offices and partnerships span more than 60 countries.

Job Description• Comply with all documented standard operating procedures and make regular content contributions to the Computer Room Standard Operating Procedures Manual.

• Comply with all problem management processes and procedures, including managing Remedy service requests, according to established departmental and corporate service levels.

• Comply with all change management processes and procedures, including managing Remedy change requests and overseeing system maintenance activities, according to established departmental and corporate service levels.

• Manage secured access to 3 computing facilities.

• Manage HP Data Protector Tape backup system, tape offsiting procedures, and tape consumption.

• Monitor system operations using available tools including HP Openview.

• Produce department's monthly Enterprise Metrics report in Microsoft Excel according to a standardized format for consumption by senior management.

• Produce clear and concise Shift Turnover Reports according to a standardized format.

• Act as backup to Lead Computer Operator when needed.

• Cross check tape pools before execution.

• Possess general knowledge and awareness of all environmental equipment. This includes, but is not limited to UPS, AC Units and Power Generator

• Provide support and assistance for incoming Help Desk related phone calls when needed.

• Properly communicate all outstanding issues for the Help Desk on a regular basis.

• Have flexibility to work a variety of hours and shifts including providing as needed situational coverage.


QUALIFICATIONS

• Must be able to work Tuesday through Saturday (1st shift), plus any overtime.

3-5 years of experience in data center operations, with large environment multi-platform experience a plus.
• Excellent organizational, verbal and written communication skills.
• Proficiency in MS Office productivity tools (e.g. Excel, PowerPoint, and Word).
• Knowledge of server operating systems (e.g. Microsoft Windows, HP-UX, and Linux).
• Knowledge of networking protocols (e.g. TCP/IP).
• Working knowledge of enterprise backup tools (e.g. HP DataProtector).
• Working knowledge of enterprise monitoring tools (e.g. HP Openview).
• Self-motivated and a fast learner.
• Proven ability to perform tasks independently and within a team structure.
• High School Diploma or its equivalent required; BA/BS in a computer related field preferred