Sales (Inside)

General Position Summary:

 

Incumbents in this position work with Banner customers on a daily basis and are responsible for proactively selling and implementing customer promotions of assigned accounts to ensure flawless execution of all project specifications. 

 

Core Duties/Responsibilities: Proactively sell and support customer promotions and grow sales through daily telephone and email communication.  Escalate issues as necessary while collaborating with internal resources for resolution. Become thoroughly knowledgeable of Banner products and capabilities, media and the retail market.   Implement and use systems and tools that improve the communication of program details internally and externally. Track and report retailer feedback across the organization and provide status reports as required regarding trends and/or status of promotion. Collaborate with team in planning and projecting process success for future promotions. Maintain and grow relationships with existing customers; identify and develop relationships with new customers as they are handed off by outside sales.  Manage customer and promotional margins; proactively drive for margin improvement. Develop contact reports for internal use that identify opportunities for process improvements to increase customer satisfaction, improve profitability and/or internal efficiencies. Attend trade shows in various parts of the country as needed.

 

Interpersonal Skills:

Position requires excellent interpersonal and communication skills to be used both internally and externally through constant phone and email contact with customers and co-workers.

 

Education and Experience: 

 

BA or equivalent with 2-3 years of professional work experience required; customer service or sales environment preferred.  Excel and MS Office proficiency required.  Knowledge of Banner products and capabilities a plus.  Employer will consider equivalent combination of education and experience that provides necessary qualifications to successfully perform the duties of the position.

 

Necessary Knowledge, Ability and Skills: Proven ability to delivery results and maintain superior customer service. Sales and marketing experience across multiple media channels. High level of product and industry knowledge. Proactive thinking and problem solving skills. Background in working cross functionally across an organization.

 

Ability to: Drive for results, meeting and/or exceeding all promotional targets. Anticipate the needs of customers in an effort to provide superior customer service. Think proactively finding opportunities to drive further sales, improve customer service and create greater efficiencies. Project and track sales as well as identify opportunity gaps. Listen to customer issues and provide appropriate solutions for resolve. Effectively manage competing priorities and duties in a deadline driven environment. Detail oriented. Provide a high level of professionalism and responsiveness to internal and external customers. Understand the bigger picture of the client’s marketing strategy and communicate from the client’s perspective as well as Banner’s.