Member Services Representative: Have An Immediate Impact on Key Clients

Member Services Representative: Have An Immediate Impact on Key ClientsJob Id:PRNE-MSRCL-2

As a Member Services Representative for PR Newswire, based in Cleveland, OH, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases. In this hybrid customer service and sales role, you will learn the entire suite of PR Newswire's products and services and have the opportunity to work directly with our clients from day one. While this is an entry-level opportunity, you will enjoy an environment that has ample room for long-term career growth, promotions and recognition, and stellar benefits and compensation packages, including sales incentives.

Now in its 54th year, PR Newswire Association LLC (www.prnewswire.com) provides electronic distribution, targeting, measurement, and broadcast services on behalf of some 40,000 corporate, government, association, labor, non-profit, and other customers worldwide. Using PR Newswire, these organizations reach a variety of critical audiences including the news media, the investment community, government decision-makers, and the general public with their up-to-the-minute, full-text news developments. Headquartered in New York, PR Newswire has offices in 11 countries and routinely sends its customers' news to outlets in 135 countries and in 30 languages. We offer employees a comprehensive array of generous benefits, including medical, dental, and vision care, paid time off, 401(k), employee discounts, tuition reimbursement, and more! PR Newswire is an Equal Opportunity Employer.

Your primary mission as our Member Services Representative will be to manage new client accounts, respond to incoming client requests, and identify opportunities to upsell new services and products. As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients’ needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands. Key to continuing PR Newswire's reputation for providing excellent service, your consultative approach will be essential as you answer clients’ questions and recommend our solutions to their problems. This job is not for the meek - your energy and confidence will be the foundation for moving from a reactive support function to a proactive sales and service role. Prior experience with the standard tools of the trade – Microsoft Excel, Word and Web applications -- will ensure you hit the ground running. For the competitive and service-focused player, this is a unique opportunity to join a top-tier client service and sales team.

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Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.Related Keywords:college graduate, client services, sales, account management, customer service, call center, media, public relations, communication, mass communication, advertising sales, news, sales support, media sales, telephone, calling, cold calling, business development, upsell, problem resolution